Foison Metal

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Your Leading Manufacturer of World-Class Quality Aluminum Business Cards

The Top Manufacturer of Premium Quality Aluminum Business Cards that Create a Good and Lasting Impression on Your Business or Company

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Foison Metal Manufactures World-Class Quality Aluminum Business Cards at Low Cost

Foison Metal adheres to its vision of helping businesses and companies grow. By manufacturing world-class quality products, your venture will guarantee you a boost and increase in sales. 

Our Aluminum Business Cards are made to perfection. The materials used are rust resistant, and are designed professionally by our hardworking and passionate workforce. The quality of the products you will receive is beyond comparable to other brands.

So what are you waiting for? Hurry now and place an order on us! We can’t wait to see your company or business leave a good and lasting impression to clients across the globe!

About Our Service

Recyclable Materials

Foison Metal produces products that are reusable and recyclable as we aim to be eco friendly at the same time.

Multifunctional

These Aluminum Business Cards are designed to be of more than one purpose. We can gladly customize it according to your specifications.

Innovative

Our Aluminum Business Cards can also be secured or used as a key by design customization through inserting QR codes.

Fast Production

Once Foison Metal’s team confirmed your order, production will start immediately to be able to meet your deadlines.

Quality Assured

Foison Metal’s Aluminum Business Cards undergo a number of quality checks made by professionals, before shipping them to you.

Payment Options

In order to be hassle free on your side, Foison Metal partnered with several payment channels to cater to your needs.

Confidentiality

The details included on your Aluminum Business Cards will remain confidential and exclusively made for you.

Secured Shipping

Foison Metal’s partner couriers will deliver your orders to you in the most careful way, so your peace of mind will be guaranteed.

Our Featured Products

Foison Metal Manufactures Premium Quality Aluminum Business Cards That Guarantees Good Impression

Custom Aluminum Business Card

Customize your own design and freely choose the color size and font you want with the help or professional team.

Anodized Aluminum Business Card

Never worry again in replacing your old cards, switch to the sustainable and long lasting aluminum materials now.

Laser Engraving Aluminum Business Card

Celebrate details and let them stand out by laser engraving any information you want.

Aluminum Business Card Blanks

Treat these cards as your canvas in designing the perfect steel card for your business.

Foison COMPLETE METAL CARDS PRODUCTION PROCESS

Foison Advanced METAL CARDS Manufacturing technology

0000 Metal Cards Productioon Process
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Know More About Us

Foison Metal upholds its integrity in manufacturing and supplying world-class products across the globe. Every step of the order process undergoes double security and a number of quality checks made by our professional team.

Foison Metal’s dedication extends until you receive your products. We value your trust and follow your specifications on orders, specially of Aluminum Business Cards. Your peace of mind is always guaranteed when ordering our products.

Why is Foison Metal product trusted?

Best Deals

We are proud to say that our prices are one of the best deals you can find because of low rates yet premium products.

Tested Quality

Our products underwent strict quality standards conducted by a team of professionals to ensure that you get the best out of your money’s worth.

Professional Team

Our workforce is skillful that will surely exceed your high standards. Each employee underwent training to produce the best quality products.

Money-Worth

Our products are made of world class, premium materials at a very low rates. We are a business friendly company that is worth to invest.

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Foison Metal is the Most Qualified Company in Manufacturing Premium Aluminum Business Cards

Each Aluminum Business Cards you order will put a smile on your face. During the whole ordering process, all products underwent quality testing. Foison Metal’s professional teams will assist you on your concerns and specifications, and will make sure every detail you have in mind will be carried out perfectly.

The Aluminum Business Cards Ultimate FAQs Guide
Let’s dive right in:

1.0 Product Overview

1.1 What is an aluminum business card?

Figure 1. Aluminum Business Card

An aluminum business card is a card made from aluminum or a card with an aluminum metallic outlook on its surface. The aluminum business card is printed or etched with business information.

The information in the aluminum business card is shared for convenience since it is a form of memory aid to potential clients. It represents and advertises the company’s brand and attributes.

Furthermore, it is a tool needed to create value and effective marketing which grows the business network by getting referrals.

1.2 Which material is used to make the aluminum business card?

The aluminum business card can be made from a wide variety of materials. These materials are of low densities for ease in handling and can be customized with intended design aspects.

Some of the materials used to make the aluminum business card are:

  • Paper and fabric
  • Wood and cork
  • Metal such as steel or aluminum sheet
  • Plastics such as PVC
  • Metal plastic, an infusion of plastic with metal.

1.3 Which types of finishes and coatings are used on the aluminum business card?

The type of finishes we apply bring out different looks depending on the customer’s preference. It is possible to combine multiple finishes to create a stunning outlook.

The groups of finishes for the aluminum business card are:

  • Anodizing
  • Powder paint
  • Liquid paint
  • Mechanical finishes involving pretreatment and sublimation.

Finishes and coatings provide protective coatings to the aluminum business card asides from aesthetics. They include:

  • Matte, satin, or glossy coating and edge colors
  • Letterpress and embossing
  • Foil stamping to add elegance to the aluminum business card
  • Spot UV varnish
  • Die-cutting
  • Folding and wrap-ups.

1.4 How is the aluminum business card made?

Once the customer approves and submits the preferred design to our team:

  1. A digital proof is sent to the customer
  2. From the vector design, a film proof is created for use when the card is ready for processing
  3. A clean laminated sheet of material is selected. The sheet is laminated to keep its surface in pristine conditions
  4. The lamination is peeled off then the material is cleaned again to remove dust particles. This is done to minimize flaws, damages, and wastage
  5. The designer covers and uncovers parts of the material sheet as per the design
  6. The material is then placed on already set multi-colored printers or machines and the design is printed on the surface
  7. Etching is done depending on the need to create a background texture and the proper depth. This step also incorporates cut-outs as per the design
  8. Metallic aluminum business cards undergo plating. Those with an aluminum metallic outlook are then sprayed
  9. A serigraph printer or a laser engraver can print or engrave the contents for the card.

1.5 Can the aluminum business card pose a security issue when screening through digital detectors?

No, you will not face any security issues during screening at checkpoints. Remove the aluminum business card from your pockets like all other items, to pass through digital detectors

1.6 Do the aluminum business card focus on the client’s brand values and attributes?

Yes, the aluminum business card is customizable to incorporate creativity and designs that are unique to the client’s brand. We also offer tips to ensure the client’s aluminum business card focuses on making an impression that sets you apart from your competitors.

1.7 Does the aluminum business card last?

Figure 2. Durability of Aluminum Business Card

Yes, the aluminum business card can last a lifetime and can survive the weather and atmospheric conditions. Its resilience ensures that it does not fade and maintains clear, legible lettering of the information and designs.

The aluminum business card is strong and resistant to corrosion.

1.8 What are the advantages of selecting the aluminum business card over other products?

The benefits of selecting the aluminum business card over other products are of a wide range. This is because the aluminum business card is:

  • Eye-catching hence makes a great first impression on people due to the sleek and slender look
  • Easily customizable and cost-effective
  • Extremely resilient and durable since they do not fall apart or smudge when wet. This ensures that the prospective client can have future contact
  • Of good quality, because it enhances the image of the company and shows commitment while applying a larger investment
  • A conversation starter based on the outlook of the card leading to a more engaging interaction
  • Flexible in the use of different finishes
  • A worthy investment because it is affordable. It does not cost a fortune that might be interpreted as blowing the budget
  • Small enough to fit in pockets, wallets, purses, and bags hence do not get lost easily.

1.9 Is the aluminum business card considered a threat to human health and the environment?

The aluminum business card is eco-friendly since it does not leave much waste behind. This only applies in situations where they are used and disposed of in proper ways.

They can be reused and recycled hence do not directly pose a threat to human health. Some are made of biodegradable materials which can be decomposed by living organisms. This ensures that there is no landfill pollution.

1.10 What is the recommended method of disposal of the aluminum business card?

You are highly advised not to throw the old and overused aluminum business card. There are many innovative and sustainable ways of disposing off of the aluminum business card that does not involve littering.

We recommend recycling the aluminum business card because its aims at reducing waste and conserving energy and the environment. This is done by:

  • Taking the aluminum business card to a recycling company
  • Sending the aluminum business card back to us
  • Reusing
  • Shredding the aluminum business card to protect the information of your employees.

1.11 How else can you use the aluminum business card?

Other than creating an image for your company, the aluminum business card can be repurposed to perform creative and unique functions. These options provide practical, fun, and artistic ideas which include using the aluminum business card:

  • By redecorating, re-modifying to create another aluminum business card or as confetti after shredding the aluminum business card into small pieces
  • As a bookmark or label to keep files and documents organized
  • To create gift cards, guitar picks, table cards, playing cards, origami, jewelry backings, and a collage.

2.0 Design and Customization

2.1 Can I customize the design of the aluminum business card?

Figure 3. Design and Customization

Yes, the designs of the aluminum business card are customizable in one or different orders. You are allowed to go wild and present imagination and creativity in your custom designs. 

You can even customize designs for the plain or textured blank aluminum business card.

2.2 Do you provide design templates from which a customer can select designs?

Yes, you can access our design templates on our website for free. The design templates for the aluminum business card contain a variety of formats and designs.

They also contain guidelines and tips to help you get an idea of which designs are suitable for your brand. You can also select the designs of the aluminum business card from our templates.

The template offers practical functions:

  • That reflect different portfolios for your brand
  • To incorporate in the design such as bottle opener, USB flash disks, hard drives, etc.
  • That incorporate cut-outs and textures
  • For the importance of white space
  • Options for edges such as rounded edges for comfort and safety.

2.3 What essential information is important for the aluminum business card?

  • The company name and logo
  • Name and title of staff
  • Contact information including postal address, phone number/s, website and email
  • Company slogan or an indication of what the company is about.

2.4 Which factors should I consider when selecting suitable designs of the aluminum business card?

The time taken to design depends on:

  • Essential information to be placed on the aluminum business card
  • The intended use of the aluminum business card
  • Uniqueness of the design proposal
  • Ability to visualize the client’s idea to achieve professional appearance.

2.5 Which method can I use to submit my custom designs for the aluminum business card?

You can submit custom designs on the signed up account on our website. During checkout, you will be prompted to upload designs of the front and back of the aluminum business card. 

Asides from that, custom designs for the aluminum business card can be sent via email. To get feedback about the process and guidelines you can reach us via our customer service desk.

2.6 Do you provide a standard shape and size chart for the aluminum business card?

Figure 4. Shapes for Aluminum Business Card

Yes, you can get the information of our standard shapes and size charts on our website. Our standard charts have dimensions of sizes and card thicknesses on the following shapes:

  • Rectangular aluminum business card
  • Circle or circular
  • Square aluminum business card
  • Mini aluminum business card.

However, there are no global standard shapes and sizes for the aluminum business card. Therefore, you are allowed to customize your designs of the aluminum business card with respect to shapes, sizes and orientation.

2.7 Is there provision of digital proof of the aluminum business card before the commencement of production?

Yes, we provide digital proof for all orders of the aluminum business card. It is sent to you via email and will be prompted to confirm the design specifications.

You have to be completely satisfied with the design of the aluminum business card before production commences.

2.8 Are there restrictions set on the type of color of the aluminum business card?

No, there are no restrictions to which types of color to use on the aluminum business card. We have a priced color chart.

Additional colors that are not reflected on our color chart provided are available at an additional cost.

2.9 How long does it take to complete an order?

Original designs from our design templates take 3-4 days to complete the fabrication of the order depending on the material selected. Customized designs take 4-5 days to complete fabrication.

The time taken to complete an order is dependent on a range of factors. Some of these factors are:

  • Size and thickness of the aluminum business card
  • Number or quantities of the aluminum business card
  • Complexity and familiarity of the designs proposed
  • Availability of the tools needed to customize the designs
  • Challenges encountered and unexpected setbacks.

2.10 Can I request for samples of the aluminum business card?

Yes, you can request for free samples electronically via email and physically for local customers. The samples are generic to provide a feel of the textures and finishes we apply on our aluminum business card.

For international sample orders, the customer will incur shipping and delivery costs. You can make a request via our website.

2.11 How is the price determined when customizing the aluminum business card?

Figure 5. Price of Aluminum Business Card

The price of customizing an order is dependent on the following factors:

  • Size of the aluminum business card
  • Amount of details added asides from the ones we provide in our design templates
  • Number of the aluminum business card ordered
  • Type of finishing applied to the aluminum business card
  • The thickness of the aluminum business card
  • Urgency in receiving the aluminum business card.

2.12 Which factors should I consider when selecting the material for the aluminum business card?

There are several factors that you need to consider when choosing the material for the aluminum business card. These are:

  • Your budget
  • The impact you hope to create with the aluminum business card
  • Preferred design
  • Availability of the material
  • Functionality
  • Card finishes 
  • Thickness of the card.

2.13 Is it allowed to customize the font style and size on the aluminum business card?

Absolutely! You can customize the aluminum business card according to your preferences. 

We encourage you to select a font style that is both readable and professional looking. A legible and bold font design makes the text very effective.

This enhances visibility of the information on the aluminum business card.

2.14 Do you patent original custom designs of the aluminum business card?

Yes, you can patent any original designs of the aluminum business card. Check the copyright guidelines on designs of aluminum business cards on our website for more information.

2.15 Am I allowed to modify the design of the aluminum business card after the order has been made?

Requests for any modifications are allowed for free before the order is made. However, when the aluminum business card has already been made, you will not be allowed to make any changes.

You will have to make a new order to incorporate the modifications then make another payment for the aluminum business card.

3.0 Order and Payment

Figure 6. Order and Payment

3.1 Why should I place my order for the aluminum business card from you?

You should order from us because we are dedicated to serving our clients. Our operations are tailored and refined to fulfil customer needs.

3.2 How do I place orders for the aluminum business card?

  1. Create an account on our website or log in to access your account
  2. Select designs from the design palettes or upload designs on the website or via email
  3. Select the  finishing details
  4. Verify details on the digital proof sent to your email to get your cost estimate
  5. Approve the final design then proceed to payment.

3.3 Do you have a price chart for the standard and custom designs of the aluminum business card?

Yes, we have an existing price chart for our designs on our website and brochures. However, the price chart is subject to change depending on:

  • Nature of the design
  • The economy
  • Fluctuating market prices.

3.4 Do you provide a formal verification note to confirm the details of the order before making payments?

Yes, a verification is sent to your email to review then confirm details of the design. You then have to agree to the terms and conditions of service before you are prompted to make payments.

3.5 How soon can I place a new order of the aluminum business card after making payments for another order?

You can make as many orders at any time. A new order can even be placed immediately after making payments for the previous order.

3.6 What limits have been placed on the quantities of the aluminum business card that I can order?

Figure 7. Maximum order for Aluminum Business Card

For local orders, the minimum limit is 5 for the aluminum business card. For international orders, the minimum limit is 2000 pieces.

There is no maximum limit to the number of aluminum business cards you can order.

3.7 How long does it take for my order of the aluminum business card to be dispatched after production?

After production, the aluminum business card undergoes quality inspection. This process occurs within 24 hours after production.

The quality assurance professionals then approve the product for packaging and labeling then dispatched within 12 hours.

3.8 What forms of payment do you accept?

We accept payments via credit cards, bank transfers, PayPal, M-Pesa, Airtel Money, and Western Union. Cash-on-delivery is only accepted for local orders.

Our account details for all forms of payment are provided on our website, brochures and the order confirmation note

3.9 How long does it take for you to issue receipts after a payment transaction is complete?

You will receive the receipt for payment in less than 20 minutes after the transaction is complete. Keep all records of payment as proof for use during collection and to verify claims.

3.10 Do you offer promotional incentives to large orders of the aluminum business card and frequent customers?

Yes, we offer promotional incentives. A 10% discount on the total shipping and delivery costs for orders above 2000 pieces for regular customers.

Other offers are updated periodically on our website. We encourage our customers to keep checking to take advantage of our promotions.

3.11 Is it possible to make changes to an order of the aluminum business card after I have already paid for the order?

Yes, you can make changes to the order. However, you will incur the costs of production to incorporate the changes.

4.0 Shipping and Delivery

Figure 8. Shipping and Delivery

4.1 How can I access information on shipping costs for the aluminum business card?

The information on shipping and delivery costs can be found on our website. You could also contact our customer service for more information and guidelines.

4.2 What shipping and delivery options and modes do you provide for the aluminum business card?

Our shipping and delivery options are:

  • Express delivery
  • International shipping
  • Doorstep delivery
  • Local warehouse delivery for self-collection

For international orders, we use DHL and AliExpress. For local orders, we use company owned trailers and pick-ups and seek alternatives from other trusted carriers.

Factors considered when selecting options for shipping and delivery options to depend on:

  • The courier
  • Location of order i.e. international or local orders
  • Bulk of the aluminum business card
  • The urgency to receive the aluminum business card
  • The nature of finishes.

4.3 Do you have warehouses and other storage spaces for the aluminum business card?

Yes, we have warehouses and storage spaces for the aluminum business card. More information on the locations of our warehouses can be found on our website, brochures, and Google maps. 

You can also reach our customer care desk for further clarification.

4.4 Do you have a routing and scheduling system that ensures the delivery date is met?

Yes, we have well-organized delivery services in all routes to where our possible delivery addresses. We also have stand-by and alternative shipping options in case of unforeseen challenges.

Our scheduling system is flexible and adequate which makes it effective to account for all our orders without overlaps. This ensures that the aluminum business card is delivered within the specified period.

4.5 How long does it take for me to receive the aluminum business card?

After the package containing the aluminum business card is dispatched, it will take 3-4 days for local deliveries. For international shipping, it takes 7-15 days to receive the aluminum business card.

Express delivery takes 1-2 days to be delivered after dispatch. The time taken to fulfil the delivery varies depending on the selected mode of delivery and the delivery address.

4.6 What is considered when pricing for shipping and delivery of the aluminum business card?

Figure 9. Shipping Charges for Aluminum Business Card

When pricing for shipping and delivery we consider the following:

  • The courier
  • Delivery Address or the location where the aluminum business card is to be delivered relative to our point of dispatch
  • Size, weight and bulk of the package containing the aluminum business card
  • Quantity of the aluminum business card
  • Custom duty depending on the country.

4.7 Which process control measures have been placed to ensure the security of the shipment, accountability, verification and traceability of the shipment?

The package of the aluminum business card is well-labeled, well-packed, and insured. It is marked with instructions on how to safely handle the package. 

The package numbers are recorded at every checkpoint in the shipping and delivery process to ensure accountability. They are also thoroughly inspected, counted and verified by our quality assurance inspectors before shipping and after shipping. 

It is easier to follow the process for safety during transportation and traceability of the package containing the aluminum business card. This ensures the legitimacy of the process, repairs, and replacements to damaged products during shipping and protection from scammers. 

4.8 Which documents do I need to collect my shipment of the aluminum business card when delivered?

To collect the delivery of the aluminum business card, you must:

  • Be at least 18 years old and have an original legal identification to prove
  • Have the original national ID/ passport/ military ID of the person who made the order
  • Have the original receipt of payment of the order
  • Have a hard copy of the invoice and delivery note sent to you on your email.

4.9 How do you ensure the quality of the aluminum business card during shipping and delivery?

We have a quality assurance team of professionals who are very detail-oriented. They work to ensure that the final aluminum business card meets the company’s quality standards.

The quality team implements inspection activities to detect problems and ensure that we delivery satisfactory outcomes. Our packaging team works round the clock and takes great care when packing and shipping the aluminum business card. 

These processes are adhered to minimize the risk of damages and possible losses.

4.10 What does the delivered package contain?

The package delivered will have:

  • A label indicating the recipient of the product and delivery address
  • Logo for the delivery service provider
  • A sealed box with our company logo containing the aluminum business card
  • A return form
  • Customer satisfaction form

4.12 What are your policies for non-delivery of the aluminum business card ordered?

When the items you ordered are not delivered within the specified delivery period, you should notify our customer care desk.

You will get assistance and clarification on your order status upon verification of the listed information. You will be required to present the details of your order as follows:

  • Name of the one who made the order
  • National ID/ Passport/ Military ID number
  • Order number and date of order
  • Payment receipt number
  • Mode of delivery you selected
  • Date and period specified for the delivery.

5.0 Return and Replacement

Figure 10. Return and Replacement

5.1 What are your policies for replacement and return for the aluminum business card?

Yes. Our policies on replacement and return have been specified in the brochures, websites, and order agreement contracts.

The customer is required to go through the policies before making an order. This helps prevent conflicts in our operations.

5.2 To avoid replacement and returns, which quality standards should the aluminum business card meet?

The aluminum business card should:

  • Adhere to our quality standards stipulated on our company’s product policies
  • Be free of flaws and delivered in good quality
  • Match the description of the design in the approved customized order
  • Match the digital proof sent to the customer during verification
  • Be functional and should reflect our customer’s needs
  • Be delivered within the specified delivery period.

5.3 Are there any exceptions to guarantees for the aluminum business card?

Yes. There are exceptions to guarantees for the aluminum business card that apply under specific circumstances. 

Guarantees to the aluminum business card do not apply if you:

  • Cause damages to the aluminum business card
  • Were made aware of any faults, risks, or consequences before you ordered or customized the designs
  • Customized an order you were advised against by our designers
  • Did not give a clear description of the design request
  • Change your mind after receiving the order
  • Find a cheaper option elsewhere after you already purchased our product
  • No longer have use for the aluminum business card. 

5.4 Do I have customer rights in case you fail to deliver guarantees for the aluminum business card?

Yes. When we fail to deliver any guarantees, you have rights to:

  • Return the product and cancel the order
  • Replacements, refunds, and repairs to the defective aluminum business card
  • Compensation for damages and losses
  • A discounted price for your next order.

5.5 When and how can I request for a replacement or return?

You can request for a replacement or return if:

  • Your aluminum business card is faulty
  • The delivered aluminum business card does not match your order
  • Our design team did not meet the design you customized.

To request for replacement, follow the guidelines given as per:

  • Return policy
  • Replacement against return policy
  • Refund against return policy
  • Reverse pick-up policy.

5.6 What is your return policy on the faulty aluminum business card?

Following our company’s replacement and return policy, the report should be made within 7 days after the aluminum business card is delivered. 

In case the aluminum business card is faulty:

  1. Contact customer service and report the defects found on the product 
  2. Request for replacement or return. International shipments are not eligible for return
  3. You will be advised on the conditions the aluminum business card should be returned in
  4. Return the package as advised
  5. Our quality assurance professionals will inspect the product after we receive it
  6. If approved, we initiate the process for replacement.

5.7 What happens when I receive an aluminum business card I did not order?

We shall take responsibility and bear all costs of delivery, return, and replacement of the correct order of aluminum business cards. 

5.8 How long does it take to verify claims raised and what happens when you are approved for replacement against return?

It takes 2-3 days for verification and approval of the claims and complaints raised on the aluminum business card. This follows a series of quality assurance inspections and investigations to note where and why the problem occurred.

The investigations are thorough and are made from the inspection checklists that were signed at the:

  • Factory
  • Warehouse
  • Point of dispatch
  • Shipping and delivery.

The steps provided by our replacement against refund policies are:

  1. Our customer service will notify you via email or your account on our website
  2. You will be asked to provide replacement request details and details of your order
  3. Initiation of the process within 2-3 days after inspection of the received product
  4. After approval, we will dispatch the replacement aluminum business card
  5. You will receive the aluminum business card within the standard delivery time.

5.9 What is the maximum allowable time is given to returning the product and who incurs the cost of replacing or returning the items?

It takes 7 days to return the aluminum business card after your return has been processed. The maximum allowable time to return is 10 days after it has been delivered.

After this return window period elapses, it will be assumed that you have chosen to retain the aluminum business card. The party that caused the damages will bear the responsibility for the defects.

6.0 Cancellation and Refund

Figure 11. Cancellation and Refund

6.1 Do you have guidelines that specify policies for cancellation and refund for orders of the aluminum business card?

Yes. All terms and conditions for cancellations and refunds for orders of the aluminum business card can be found on our website.

Read through and understand the policies to know our terms of operation then check the box below the page to agree. This helps avoid any misunderstandings between you and us on already agreed terms.

6.2 Under which conditions can the producer make cancellations of the order of the aluminum business card?

Cancellations can be made by us if:

  • You fail to make payments of your order in more than 24 hours
  • Our designers lack equipment required to make your order 
  • The materials and tools required to make the aluminum business card are out of stock
  • We cannot fulfill your order within the period you have specified
  • Your order involves finishes that are toxic or illegal

If the cancellation is made by us:

  1. Our office will contact you to inform you of the cancellation
  2. Our team will provide reasons for cancellation of your order
  3. You will be prompted to change your order or request a replacement
  4. If not, you can request for a refund if you had already made payments for the order.

6.3 What happens if I do not receive my order after the delivery period elapses?

Failure to deliver the aluminum business card is a breach of contract between us and the customer. According to our customer guarantees, the liability of delivery entirely falls on us. 

You should immediately contact customer care in case of non-delivery within the specified expected delivery timeline. Our customer care service will avail options as per company policies for non-delivery.

6.4 What options do you provide for non-delivery of the aluminum business card past the expected delivery date?

We provide options with steps you can follow under different circumstances as explained hereunder.

Option 1: In case I do not collect or claim my order past the expected delivery window,

  1. A 15-day grace period will be granted to collect the package
  2. If not, you will receive a refund receipt showing deductions that will be made.
  3. The refund amounts to half the cost of the order excluding shipping and delivery costs.

Option 2: In case the package is tracked and there is a delay on our end,

  1. Request for a status update on the location of your delivery
  2. Customer care will offer you a tracking option and send you proof of dispatch
  3. If the package has not been dispatched, we will send it via our express delivery
  4. You will then be reassured of the expected delivery date.

Option 3: In case the package cannot be traced yet it was dispatched,

  1. Request for re-delivery
  2. If the re-delivery request is denied, cancel the order to terminate the purchase
  3. Request for replacement or ask for a refund

Option 4: In case of non-delivery and we do not issue a refund,

  1. Write a formal complaint and report to our trading standards or union
  2. Seek legal advice from your advocate for further information.

6.5 Under what circumstances am I allowed to cancel an order?

The customer is allowed to cancel an order:

  • For free if you cancel before production begins within the 24-hour window period after making the order
  • During the production of the aluminum business card although you will incur the cost relative to the level of production attained
  • When you change your mind and are no longer interested in the aluminum business card
  • When you fail to receive your order within the expected delivery time
  • If you unintentionally placed an order more than once at the same time
  • When you wish to modify the initial designs of the aluminum business card.

6.6 What are the customer guarantees on an aluminum business card?

Customer guarantees make certain that we deliver on our promise concerning product production and delivery. Our guarantees are as follows:

  • The aluminum business card must look acceptable, of good quality and without faults.
  • The product must be functional and safe to use
  • The aluminum business card must match the description and specifications given by the customer upon order
  • The products do not carry any extra hidden charges
  • The aluminum business card made should come with undisturbed possession.
  • We take full liability for shipping and delivery
  • The packages must be delivered with utmost care within the specified period to avoid damages.
  • After the refund application is approved and processed, refund is received within 72 hours.

6.7 What happens when you fail to deliver and honor customer guarantees for the aluminum business card?

Option 1: In cases where we fail to deliver the guarantees, a customer has rights to:

  • Cost free repairs for the aluminum business card 
  • Receive a replacement of the defective aluminum business card
  • A full refund to cover the losses
  • Cancel the order of the aluminum business card and delivery services
  • Compensation for the damages and losses caused

Option 2: In cases where you return the aluminum business card and exchange it for others, the cost is fully waived for you. This happens when you exchange aluminum business cards of the same type and price.

Option 3: If the items are returned in good condition without requesting an exchange, you will only bear 40% of the returning cost. After you are updated on the arrival and inspection of the aluminum business card, you can request a refund.

Option 4: If the items are returned in bad condition, you will bear all costs of return then pay for the damages. This is in cases where the damages were caused by you.

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