Foison Metal

The Best Metal Crafts Factory in China

7 / 24 Hour Support

Within 12h Response

The Leading Company in China to Manufacture the Highest Quality Equipment Tag

Foison Metal Offers a Strong Line of Equipment Tag for Inventory and Maintenance That Guarantees Readability and Durability

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Foison Metal Provides the Most Durable and Long-Lasting Tags

Here at Foison Metal, our philosophy is to provide out-of-the-ordinary value to high-quality standards, maintain a deep commitment to serving clients, and keep up with being the most low-cost producer of equipment tag that could last a long time. 

Since the operation, we have been adhering to high-tech development. Our certification has passed the ISO9001 quality management system, cleaner production management systems for efficient production operation and good market service provides a strong guarantee.

Our equipment tags are going worldwide and we can custom make your tags to any shape or color that you think will benefit your business.

About Our Service

Excellence

Foison Metal have passed the ISO9001 quality management system to ensure that our equipment tag have passed the highest standards of quality.

Satisfaction

Foison Metal offers free samples and layouts for you to test our products if they will pass your quality standards.

Convenience

We offer convenience like no other. We have 24/7 phone support to ensure that you will be guided throughout the ordering process to delivery.

Fast Delivery

We provide the fastest delivery service for your equipment tag orders. You can expect the item delivered to you in 7-10 days guaranteed.

Precision

Foison Metal manufacturing team produces equipment tag that is made from your exact specifications.

Adaptability

We quickly adapt to changing circumstances or revisions you may have with your custom equipment tag requests.

Passion

Our team of professionals are passionate about working with you in manufacturing the most suitable and cost-effective solutions for your equipment tag requirements.

Affordability

All orders from Foison Metal are cost-effective and we ensure that you will get the quality for the price.

Our Featured Products

Foison Metal Produce Durable Equipment Tag to Prevent the Loss of Your Company’s Assets and Equipment

Metal Equipment Tagging

We provide durability and rigidity for equipment tags to accommodate the needs of harsh applications.

Aluminum Equipment Tagging

Aluminum tags are used to identify critical equipment locations. We engraved the material for it to be highly visible to the black enamel background.

Serial Numbered Equipment Tagging

We produce high-quality metal serial number tags that are perfect for companies that need a large range of numbers imprinted to custom serial tags.

Barcode Equipment Tagging

For customers who need durable identifications, a metal barcode is suggested.

KNOW MORE ABOUT US

Here at Foison Metal, we respond to all your equipment tag requirements. Whether you’re looking for a usual item or something new. We can create a new kind of equipment tag based on your specifications and requirements. 

We support you every step of the way as we are committed to building a long-term relationship with you. We always strive to have complete customer satisfaction on every project that we work on. 

Why is Foison Metal product trusted?

Strong

The materials that we use to manufacture metal products are guaranteed durable that can withstand heat and pressure

Versatile

Our materials adapt to many different functions that are needed to client’s industry

Constructive

We make sure that all of our products serve its purpose and would help solve client’s labeling issues

Special

We offer 100% personalization of products depending n your requirements and unique specifications

Our Factory Audit

Our clients

Tag Application for leading brands

What our clients are saying

Foison Metal the Most Reliable Source of Quality Equipment Tag in China

Working with Foison Metal ensures that your tags will meet the highest standards of quality control.

Our independent design team with years of experience gained 5-star customer reviews can design custom tags for your business’ equipment. Our well-equipped facility enables us to manufacture metal products that comply with international standards and would guarantee appreciation worldwide.

The Equipment Tag FAQs Ultimate Guide
Let’s dive right in:

1.0 Product Overview

Equipment Tag
Figure 1. Equipment Tag

1.1 What is an Equipment Tag?

Equipment tagging helps to record the machine’s maintenance or inspections. A typical equipment usually consists of six-digit numbers that are used to quickly recognize assets and equipment while minimizing input errors.

These are just  samples of an equipment tag where it helps companies to take track of their machine’s maintenance to keep it in good shape. Know more about our Equipment Tags by visiting our website.

1.2 Why should I switch from using paper equipment tags to metal?

Using high-quality equipment tags saves a lot of money for the company by minimizing label failures.

When you are in an environment that requires labels to be faced in harsh conditions it is beneficial to use materials such as metal to guarantee that it will last long. These tags not only ensure equipment productivity and efficiency but are also crucial in keeping employees informed about unanticipated hazards.

1.3 How Equipment Tags are Used?

There is a wide variety of how equipment tags are used and utilized. A few common use of equipment tags are as follows:

  • Monitoring of equipment.This helps to initiate an alert when an item or machine is due for a maintenance check.
  • Keeping up with the warranty. This helps your machine to be in good shape and reduce the number of workflow disturbances and delays to an unticipated equipment malfunction.
  • Inventory Control. Scheduling maintenance and alerts for inventory counts can prevent equipment malfunctions and delays when some items are not in stock.

1.4 What is The Most Durable Equipment Tag?

We offer Aluminum Anodized equipment tags for extreme durability. These equipment tags can holdout against harsh environments for indoor and outdoor use. Though we have a wide range of material selections, we highly suggest the anodized one since it is created to last the lifetime of your equipment.

If you think you can benefit from using an anodized equipment tag you can visit our website or submit your inquiries here.

1.5 I want to buy an equipment tag. Can you guide me on the things to consider?

Before placing an order for equipment tags there are some important points to be mindful of when you are comparing your options including:

  • Compatibility

It is important to compare the demands of your working environment with the specifications of the material that will be used. Most of the materials are durable but some provide additional protection. If the equipment tag material does not match your industry there would be a high risk of early deterioration and damage to the label surface.

  • Attachment Method

Before buying an equipment tag it is helpful to consider the place where the tags would be applied. 

1.6 Can you recommend the best location where I can put my equipment tag?

Making sure that you put the equipment tag in the place where it won’t obstruct the main function of the machine or equipment is a must. Place the tag where it makes sense and is easy to see and reach for scanning purposes.

1.7 What are the types of equipment tags?

  • Inventorial Barcode Tag

This tag is typically attached to the equipment for tracking and inventory. 

  • Federal Equipment Tag

This type of tag is applied to federal-owned equipment that is reported by the university.

  • Agency Property Tag

Like the federal equipment tag, this tag is also reported by the university but the equipment is agency owned.

  • Non-inventorial tag

This tag is used for equipment that is under $5000 and is completely optional. This tag is only intended to use for internal department tracking.

  • Inventorial Tag

This tag is used for equipment tag is $5000 above. The color of this equipment tag should be updated each year.

Most common tags or labels that we manufacture

  • Compliance labels – These labels are permanent marking systems that contain important data on the equipment.
  • Safety labels – These labels help protect employees or end-users against serious injuries or even death. These tags are permanently fixed to the equipment to indicate safety hazards. 
  • Equipment tracking labels – These kinds of labels are crucial as it helps companies and organizations track their equipment.

1.8 Will These Equipment Tags Last Outdoor ?

Our tags are heat resistant, long-term exposure to different weather, abrasion, solvents, chemicals and many more. We only manufacture tags that are designed to last for decades.

1.9 How can equipment tags help with maintenance optimization?

Keeping track of repair and maintenance is essential in an industry that uses heavy materials and equipment. You can use equipment tags in scheduling maintenance to avoid depreciation.

1.10 Are all equipment needs to be tagged?

Equipment Tagging
Figure 2. Equipment Tagging

All major equipment needs to be tagged.New equipment or the old ones need to be tagged as both require maintenance to make sure that every piece of equipment works perfectly.

1.11 I’m thinking of having my business equipment tagged, what are the benefits?

Equipment tags are essential to every business most especially in industries that require the use of expensive machines. These tags help keep track of equipment’s maintenance to avoid inconveniences and major repairs in the future. In conclusion, your equipment will guarantee to perform its best without slowing down your normal business pursuits.

  • Sustain a safe and good working environment

Equipment tagging is not all about ensuring equipment is in good shape, this also helps employees to be informed about the equipment instructions to avoid any malfunctions or errors.

  • Reduces the risk of unexpected fines

Companies that don’t adhere to equipment testing will be fined in any case that the machine malfunctions and causes a hazard to the employees.

  • Increases Effectiveness

Equipment tagging and testing help the maintenance process be more effective. As a result, your equipment would reach its optimal performance without any delays in the business’s everyday activities.

 

Equipment Label Specification Outline

Material

Estimated Cost

Durability

Graphics

Flexibility 

Adherence

Paper

$30

Light duty application

High Resolution Color

Yes

Poor

Metal 

$650

Heavy duty, long life

High Resolution Color

Yes

Excellent

 

Please note that the total cost will depend on the material that will be used, quantity and the complexity of the design.

Equipment Label Application Guide



Material 

Indoor/Office

Indoor/Equipment 

Outdoor/Equipment 

Tools/Heavy Equipment

Paper

Weak

Poor

Poor

Poor

Metal

Good

Good

Good

Good

 

For testing purposes, how frequently should I check the tagging of my equipment?

 

Type of Equipment

Tag Testing Interval

Theme Park Rides

6 Months Interval

Specified Equipment (Double Insulated)

12 Months Interval

Specified Equipment (Not Double Insulated)

6 Months Interval

Construction – Mobile Structures, Fixed and Mobile Equipment, Wirings

6 Months Interval

Construction – Other Equipment

3 Months Interval

Manufacturing (Double Insulated)

12 Months Interval

Manufacturing (Not Double Insulated)

6 Months Interval

Workplace (No Safety Switch)

5 Years Interval

Agricultural

12 Months Interval

Utility Work

12 Months Interval

1.12 What are the industries that use equipment tags?

Metal equipment tags are used in a wide variety of industries, especially those that require highly specific requirements, these industries include: 

  •  Healthcare
  • Education
  • Government
  • Warehouse
  • Gas Manufacturing
  • Utility
  • Telecom
  • Construction

If you belong in these industries you can check our page and see what we can offer.

1.13 What makes a long-lasting equipment tag?

Foison Metal can mass produce durable equipment labels that are resistant to water, corrosion, fading, and harsh chemicals. 

  • The labeling process – The labeling process is as important as choosing the right material. Choosing the right labeling process that matches your environment makes the label difficult to remove.
  • The material –  Picking out the right material for your environment makes a big impact on making your equipment tag. This material should withstand corrosion and harsh chemicals.
  • Coating – You can add additional protection to your equipment tag by adding liquid coating on the material.
  • Adhesive – If you need your tag to stick to your equipment for its lifespan you should choose a permanent adhesive. You can let us know what kind of adhesive you need on your tag by reaching out to our customer service.

 

1.14 Can you guarantee that your equipment tags are high-quality?

We at Foison Metal conduct several tests such as hardness test, tensile test, and many more just to ensure that every product that we make is made with high quality. We can determine the quality of the tag by utilizing these tests. We make sure that our equipment tags are highly durable and can hold out against certain chemicals and harsh environments, to ensure that the labels would last as long as the equipment would. 

To know more about our equipment tags you can visit our website and see what kind of equipment tag would suit your needs. 

2.0 Design and Customization

Equipment Tag Design
Figure 3. Equipment Tag Design

2.1 What Custom Design Can I Make for My Equipment Tag?

We can help you with your equipment design customization by reaching out to our customer service and we will provide the best option for you.

  1. No Number 
  2. Identical Barcode 
  3. Consecutive Number 
  4. Non-Sequential Numbers 
  5. QR Codes 
  6. Multi Data Import 

2.2 Do you offer a free sample?

We will send you a generic sample for your inspection for free, just simply send us an email so we can accommodate your sample request.

2.3 What material should I use for my equipment tag?

To make an equipment tag effective, it must be durable and can withstand extreme temperatures that range from -40 degree to +300 degree fahrenheit. The right material to use should be ideal for indoor and outdoor application. 

We highly encourage our clients to customize their tags from the material to use upto the labeling procedure. There are a wide variety of materials to choose from so our clients can find the best material for their equipment tag such as aluminum, stainless steel, brass,and many more. Please contact our online support team to know which material would be beneficial for your company.

2.4 How Can I Provide Special Instructions?

We accommodate special instructions if you want your tags to be fully customized. You can message us your requirements here on this page.

2.5 I have an electric equipment do I need to have an arc flash hazard label?

 All electrical equipment needs to have an arc flash hazard label to inform workers that they need to perform extra precaution when the equipment is still energized.

2.6 Is it possible to request additional security features on my equipment tag?

Yes, it is! It is always a good idea to request extra security features on your tag for theft prevention. You may shoulder some additional payment for this but you can always negotiate with our team here or send a direct email to our sales representative [email protected]

2.7 Can I Purchase Serial Number Equipment Tag and Stamp in My Own Number?

Serial Number Tagging
Figure 4. Serial Number Tagging

Our equipment tags are entirely customizable, If you prefer to stamp the tag on your own we can leave a blank space where you can stamp your own equipment number. Kindly reach out to our 24/7 customer service so we can accommodate your special request.

2.8 I’m planning to customize my own equipment tag. Is it possible to provide a guide to a numbering system?

Large industries make use of numeric-only systems for equipment tagging. This tagging system helps clarify the disposition of equipment to avoid loss and maintenance documentation. If you are planning to design your own equipment tag we created a guide for you to review:

Using a numeric system such as the example above, equipment can be easily identified. 

Equipment Tag Numbering Sample Format:

  • 1101 – The first pump in the tank area
  • 1701 – The first tank in the tank area
  • 1405 – The fifth mixer in the tank area
  • 2901 – The vendor package in train area

It is up to your company to make a decision on the final format, location, and the specifications that should be included with each major equipment. One of the advantages of using the numbering format listed above is that it makes the groupings of the equipment more sensible. 

Where in:

  • PX means the device type prefix
  • EQ as the associated tag
  • SX for redundant instrument suffix

In conclusion all major equipment should be notable and have a general specification indicated on the label. We can guide you through the process of customizing your own equipment tag by sending us an email here.

2.9 I want to know the types of gadgets I should use if I decided to make my own equipment tag, can you provide me with those?

  • Handheld Label Applicator – This gadget is very portable and works best for office equipment. The cost is very minimal depending on the range of sizes or shape it can dispense. In addition this equipment can only produce labels that are made out of paper.
  • Manual Label Applicator – This applicator is cost-effective since it can supply you with a maximum of 1000 labels an hour, but keep in mind though that this equipment only works for labeling bottles.
  • Semi-automatic Label Applicator – A hand or foot activated machine that is dense and has a range of capacity when it comes to labeling different container types and also has an option to front and back label.
  • In-line Automatic Labeling – This is an advanced machine that can be used by companies that require mass production of labels. Though this machine requires an investment for a starting company it produces lower labor cost.
  • Rotary Labeling – High-speed machinery at a rate of over 500 units a minute that is capable of 24/7 service. 

If you want to make your own tag, above are the list of equipment that you can use. We highly suggest visiting our website if you are a big company that needs mass production of durable equipment labels that saves you more time and money and can deliver in 7-10 days.

2.10 Do You Provide Free Custom Layouts?

Yes, simply email us and tell us your requirements. We can provide custom layouts for customers at home and abroad.

2.11 What is the color coding for equipment tags?

Color coding of equipment tags serves as a warning sign and or instruction sign for employees’ guides. The main intent for color coding is for employees to be aware of their specific working areas and equipment of use. Here’s The list of colors and their functions:

  1. Red – This color indicates danger
  2. Orange – You will see this tag on the part of the equipment where it may cause injury to the end-user
  3. Yellow – This color means to take precautions 
  4. Blue – denotes that the equipment should not be used 
  5. Green – indicates instructions
  6. Purple – indicates radiation risk

By including the right colors to your industrial or manufacturing equipment you can increase the appearance of your facility while ensuring the productivity and safety of your employees. You can find out more of the available colors by checking our website or you can directly contact our customer service

2.12 What Should I Put On My Equipment Tag?

Equipment tagging is beneficial for companies wanting to manage and track their equipment in a quick and efficient way. With that being said the data that you input on your tag should include information that would help you monitor and recover your equipment such as serial number, geo-location and IP address.

2.13 Can I customize the size of the equipment tag?

Customizing Asset Tagging
Figure 5. Customizing Asset Tagging

We offer you the customization option in shape, color, and size of the metal labels so it can match your brand identity. You may reach out to our online support to inform your demands and specifications.

2.14 Can I add my logo or personalized graphic to my equipment tag?

Yes! Our equipment tags are customizable so that you can include your company logo and other personalized graphics. You may submit it to us in a vector form, we do accept designs  in .pdf, .ai, .dwg, .dxf, .cdr, and .eps formats. 

2.15 How can I choose adhesives for my equipment tag?

Once we finish your equipment tags we choose the most appropriate adhesive to use based on:

  • Condition of the surface
  • Materials – At Foison Metal we offer the top choice for your metal equipment tags. We have a variety of adhesive options such as tapes and instant solutions.
  • Texture – We need to know the texture of the equipment you are applying the tag in in order to provide the best adhesive to use. Remember that smooth surfaces have a wide variety of adhesive options.
  • Treatment – When the machine has a special coat applied to it the surface bonding requires a special adhesive made by Foison Metal. You can contact our support to inform about your special adhesive request.
  • Size – This is also an important factor to consider. The larger the size of your tag requires much stronger adhesive.
  • Cleanliness – It is necessary to keep the surface clean that’s free from dirt and grease. 
  • Energy of the surface – The higher the surface energy of the equipment the greater the possibility of bond of the two materials. However, there are certain adhesives that are made specially for those equipment that are low energy.
  • Orientation of the application
  • Type of environment and usage.

3.0 Order and Payment

Ordering Equipment Tag
Figure 6. Ordering Equipment Tag

3.1 I am ready to place my order. How can I do this?

You can place your order by going to our website by scrolling down you can see a form where you can fill out the information needed. If you prefer to give us a call,please do so at +86 185 6560 2031 or send us a direct email on this page.

3.2 How much does the metal equipment tag cost?

The cost of an equipment tag depends on the agreement we make with our clients but the standard price is $0.45 – $1.85. The costing will be determined after we confirm the size, design, and volume of your orders, then we will provide you with the most cost-effective quotation that includes the material used, labeling process, product details, and packing. Negotiation is always possible.

3.3 What is the order procedure?

  • o   Get in touch with us with the contact  from the website
  • o   Conversation for process, price, quantity, etc.
  • o   Design making and revising
  • o   Make jpg proof and approve
  • o   Make the payment or deposit
  • o   Start production
  • o   Production feedback
  • o   Shipping feedback
  • o   Make the rest of the payment
  • o   Tracking of shipment until the products are received

3.4 What information do I need to provide for an order?

On the order form located on the website under “how to order” fill in your username, email address, and upload the file you wish to have produced and any other additional information regarding your product. We have our on site graphic designers to help you with your desired layout if you don’t have a finished design.

3.5 What are your prices on metal tags?

Prices may vary depending on the size and material used on the tag. You can send us an email and request a free quote now.

3.6 What payment method do you accept?

We accept payment through visa, master card, T/T, online transfer, apple pay, and western union.

3.7 What are my payment options?

The payment options we provide are cash, checks, debit cards, credit cards, mobile payment, and electronic bank transfers.

3.8 Who are your partner distributors?

We partnered with DHL or FedEx, UPS, or TNT on our shipments. You can contact our sales representative at [email protected] if you have a UPS account that you would like to use. If you have other shipment requests kindly call us at +86-185-6560-2031 to see if it’s possible.

3.9 What is your minimum order?

Minimum Quantity for Equipment Tag
Figure 7. Minimum Quantity for Equipment Tag

We recommend you to order at a minimum of 100 pcs to ensure the quality of products at a wholesale price.

3.10 Do you charge for custom layouts or designs?

Custom layouts are free of charge. We have our in-house graphic designers that will work with your desired layout until you are satisfied. Kindly email us with your concerns and requests and we are more than happy to accommodate.

3.11 Can I receive an invoice after I place an order?

After we confirm the size and the design of your product request we will provide the most economical quotation based on the agreement.

3.12 How can I contact customer service?

You can contact our 24-hour online support here or email us directly at

Emails

We respond within 12 hours

4.0 Shipping and Delivery

4.1 What is the shipping process?

We have several couriers to deliver our products worldwide including DHL or FedEx, UPS, or TNT, and freight is paid by the customer in advance. If a customer has a FedEx account that they prefer to use they can send us the information through our sales representative at  [email protected].

4.2 What are your shipping options?

Shipping of Equipment Tag
Figure 8. Shipping of Equipment Tag

We ship through DHL or FedEx, UPS, or TNT. You can also contact our sales representative [email protected] if you have a UPS account that you would like to use. If you have other shipment requests kindly call us at +86-185-6560-2031 to see if it’s possible.

4.3 Do you ship nationwide?

Yes. Our courier partners can get you the products to wherever you are.

4.4 How soon can I get the items after I placed an order?

Every product is made to order, the standard delivery time is two to three weeks upon placing the order. Please note that complicated designs and the volume of your order can also affect the production time.

4.5 How much does shipping cost?

This varies with the size and amount of products being shipped.

The larger the number of products being shipped to you will mean that there will be a slightly higher cost involved to get the products to you.

4.6 What are your shipping rates?

Samples and prototypes cost around $30-$35

100 pcs cost around $60-$70

500 pcs cost around $90-$120

It also varies to different sizes, weights, and destinations of your order. For a free quote you can request it  here.

4.7 Is free shipping possible?

As per our policy, the freight charges are covered by you in advance or through your courier account number.

4.8 How long does delivery take after shipping?

Usually, the delivery takes 7 – 10 business days to reach you.

4.9 Can my order be shipped in less than 7 days?

Unfortunately, our turnaround time for shipment is 7-10 days, a replacement, but you can contact us directly at +86 185 6560 2031.

4.10 During weekends and holidays are you able to ship my items?

Unfortunately, our courier partners are only able to deliver your orders Mondays-Fridays, also holidays are not counted.

4.11 What are the options for receiving a package when I’m not available?

If you are not available when the package arrives you will be able to choose the most convenient option for your product to be delivered to.

4.12 Why was my order partially shipped via sea?

When you order your items in multiple shipments you are likely to encounter a partial shipment.

4.13 How do I calculate international shipping?

We recommend for you to send your inquiries here or call us or email us directly at

Sales: [email protected]

Tel Phone: +86-185-6560-2031

Landline: +86-755-2308-9667

We respond within 12 hours

4.14 I think the tracking number I receive is not working, what can I do to resolve this?

Tracking numbers need to be recognized and registered first by the shipping courier and it usually takes up to about 24-hours. Usually tracking numbers doesn’t work because the courier has yet to pick up the item or has yet to scan it.

4.15 Can I change my delivery address or billing address after the order was placed or shipped?

We understand that there might be some mistakes in placing your order but once it is confirmed the billing address cannot be changed.

4.16 What are your partner distributors on shipment?

We deliver products by using DHL or FedEx, UPS, or TNT only. If you have any special request on the shipment of your items please contact us and see if it’s possible.

4.17 My order is delayed, how can I resolve this?

Tel Phone: +86-185-6560-2031 / Landline: +86-755-2308-9667

Or send your inquiries or concerns here . We respond within 12 hours

4.18 Can you help me track my order? I did not receive the item but the status was already delivered.

Tracking Asset Tag Equipment
Figure 9. Tracking Asset Tag Equipment

If the tracking information shows as delivered and the package has yet to arrive within 24-48 hours, immediately reach out to us here and we will help you to locate the package.

4.19 Is bulk shipping on a single ship address available?

Yes. Please contact our support on this page to assist you further on this information.

4.20 Is there any minimum order to avail the free shipping?

Yes. You can reach out to our support team here and discuss how you can avail free shipping.

5.0 Replacement and Returns

5.1 What is your policy on returning an item?

If you are not satisfied with the quality of the product after 30 days, you may reach out to our online support team and we will help you investigate and resolve your claim, we can also reimburse your payment if needed.

5.2 I placed an order incorrectly, can I still replace it?

Replacing Equipment Tag
Figure 10. Replacing Equipment Tag

If you receive a wrong, defective or damaged product you can contact our support and request for a replacement for this. You are liable for the replacement of products sold by Foismetal only.

5.3 I want to return the product, is the address on the label valid for return?

Yes. The address on the label is our factory address.

 Make sure however to contact support or your salesperson to ensure that the company knows that you are returning the product.

5.4 Do I need to use your packaging or can I use my own?

Products being shipped from our factory always have Foismetal packaging. However you can still contact our support here to discuss this further.

5.5 I received an item by mistake, how can I return the package?

The product comes with our address which you can return the package to.

Kindly contact our 24-hour online support team here. We make sure to respond to all inquiries within 12 hours.

5.6 Some of the products I ordered were damaged in shipment, can I still return these?

If some of the products are damaged on transit, the first thing you need to do is take a photo as evidence and liaise with our support for further handling.

Most courier services offer insurance services so you need not worry too much.

5.7 How can I return the extra product that I received?

Immediately contact our support or sales personnel and inform them of this.

Sales: [email protected]

Tel Phone: +86-185-6560-2031

Landline: +86-755-2308-9667

We respond within 12 hours

5.8 What documents should be included before shipping it back?

The order slip has to always be included just as a list confirmation of the products you ordered.

5.9 How to track my placement order?

Our support is always keen to communicate to the client when their order is ready and processed.

5.10 Will I be notified of my replacement product?

Yes. We have our 24/7 online support team that will contact you once your product replacement is on its way.

5.11 How to track the status of my replacement product?

To track your product replacement you can use the tracking number that our support team provided. You still have an option to send us an inquiry here if you failed to track the replacement using the tracking number.

5.12 Can I get a replacement if I’m not happy with the product?

If your order does not correspond with the quality of the sample we sent you in the order processing stage, feel free to contact us to be assisted accordingly. You can also call us directly at Tel Phone: +86-185-6560-2031 or Landline: +86-755-2308-9667.

5.13 What is your turnaround time on replacing an item?

Delivery Time
Figure 11. Delivery Time

You can be assured that we will process your replacement within 7 business days after you report to us.

5.14 Do you have any handling fees when returning an item?

Our trade assurance covers return fees to us from you. We will contact our courier partner to facilitate this.

6.0 Cancellation and Refunds

6.1 What is your policy on refunds?

We usually need confirmed samples before mass production, once you approve, we will start mass production.

 If the mass production product differs from the samples approved by both parties we support a 100% refund. Otherwise, it will be a process dependent on the actual situation.

By any chance that the item is damaged or defective in shipping, kindly email us your order number and you will receive your refund authorization.

6.2 How do I request a refund?

Equipment Tag Refund
Figure 12. Equipment Tag Refund

You can contact our online customer support here and you are also free to contact us directly at +86 185 6560 2031.

6.3 I placed a refund request, can I get an update?

Contact us through our 24-hour online support team or send us a direct email here :

6.4 How much will I be refunded?

If the mass production product differs from the samples approved by both parties (the client and the company), we support a 100% refund.

6.5 What are your terms in cancellation?

We request that if you cancel your order please contact us and provide more than 24-hour notice.

6.6 I’m not satisfied with what I ordered. Is there any way to cancel?

Kindly reach out to our customer support using the information provided below to assist you on your cancellation.

Telephone numbers

  • Tel Phone: +86-185-6560-2031
  • Landline: +86-755-2308-9667

Emails

6.7 Can I get a notification once my order is already cancelled?

Cancelled equipment Tag
Figure 13. Cancelled Equipment Tag

Kindly contact our 24-hour online support team here or email us directly at :

Send us a free inquiry request