Foison Metal

The Best Metal Crafts Factory in China

7 / 24 Hour Support

Within 12h Response

Noticeable Metal Luggage Tag that is Perfect for Business and Personal Travels

Instantly Spot Your Luggage With Our Sophisticated Looking Metal Luggage Tag That Can Be Personalized With Custom Detail

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Supplier Service
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Favorable Rate
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Hard Working Employees
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Happy Customers

Foison Metal Manufactures World-Class Metal Products at a Competitive Price

Here at Foison Metal, we manufacture metal luggage tag that is durable and visible for the efficiency of the end-users. We understand the need for these metal tags to be readable and easy to notice to avoid getting lost on their way or being picked up by the wrong passenger.

Whether it is 100 or 1,000,000 metal luggage tags, you can expect the same quality for each piece. We are a team of professionals that ensures the efficiency of the manufacturing process up to the delivery.

With Foison Metal, we guarantee that you will receive a quality service with high-quality luggage tags.

About Our Service

Fast

Here at Foison Metal makes sure that the job is done and metal luggage tag is shipped promptly.

Personalization

Every metal luggage tag that we manufacture is made to order, meaning everything is made to your specifications and demands.

Wide Variety

We provide a wide variety of selections on different materials for manufacturing high-quality luggage tags.

Customer Oriented

Foison Metal 100% rely on repeat customers, that is why you can guarantee that all our metal tags is of high-quality.

Versatility

Our company serves a wide range of industries such as medical, aerospace, military, industrial, electronics for their metal luggage tag.

Precision

We make sure to lower the risk of errors in producing metal products to reduce manufacturing cost.

Distinct

Foison Metal, emphasizes unique metal luggage tag which makes us superior to other companies.

High-Quality

Foison Metal have been certified and passed the ISO9001 2015 for metal luggage tag production.

Our Featured Products

Foison Metal Offers Quality Metal Luggage Tag at Fair pricing and a 100% Customer Satisfaction Guarantee!

Stainless Steel Luggage Tags

Best choice for providing added security to luggage that can withstand outdoor temperatures and chemicals.

Laser Engraved Luggage Tags

Perfect choice for precise and exact customization according to clients' needs and specifications.

Aluminum Luggage Tags

For customizing labels, aluminum is the best choice. With its flexibility to carry out complex designs and shapes.

Luxury Metal Luggage Tags

To spice up luggage tags into classy and unique looking, metal tags are the way to go!

Know More About Us

Foison Metal is a professional manufacturer and exporter concerned about the design and development of luggage tag. Since 2015 we have been dedicated to providing innovative labeling solutions for various industries in the world.

Over the years, we helped thousands of customers to solve their most challenging tag and label problems. 

Our custom metal luggage tag and other metal products’ abilities are broad, ranging from simple tags to the most complex ones that are all durable.

Why is Foison Metal product trusted?

Cost-Efficient

We always innovate our technologies to adapt to a fast-paced environment to serve you better.

Sustainable

We have been incorporating sustainability into as much of our process as possible to minimize waste.

Quality-Control

Foison Metal, we believe that our standard on quality control sets the bar higher than the others.

High-Value

Advanced technologies are available to ensure the precision and quality of all the metal products we are producing.

Our Factory Audit

Our clients

Tag Application for leading brands

What our clients are saying

Foison Metal in Providing the Most Durable and Effective Metal Luggage Tag Worldwide

As a leading supplier of quality metal products, we at Foison Metal will continue to upgrade our service and technology in providing efficient and long-lasting metal luggage tag. Our staff of professional experts strives to always ensure the job gets done right and fast.

The Metal Luggage Tag Ultimate FAQs Guide
Let’s dive right in:

1.0 Product Overview

Metal Luggage Tags
Figure 1. Metal Luggage Tags

1.1 What is a Metal luggage tag?

A metal luggage tag is a durable way to easily recognize your luggage from a distance. These tags can be personalized with your personal information, your desired color, and your desired shape. Having a luggage tag is a must when traveling especially via plane to avoid unwanted misplacement. 

Here at Foison Metal, you can choose from our wide variety of metal tags where you can surely find the right one for you.

1.2 Would I experience any flight inconveniences if I switch to metal tags?

No. Metal tags work the same as plastic tags, they contain important and useful information just in case your luggage will be lost. To avoid misplacement or theft it is important that your luggage tags are durable and cannot be easily tampered with, with false information. Thus making metal tags more efficient than plastic or paper tags.

1.3 Are metal luggage tags worth the price?

Yes, it is! Mostly when your job requires a lot of traveling or you just enjoyed out of the country vacations. The durability of using a metal luggage tag is incomparable to those that are made out of plastics.

With proper cleaning maintenance, these tags will last for decades while sustaining the unique design. The label on metal luggage tags also guarantees to last since it will be engraved or stamped, making it impossible to alter. 

Although metal luggage tags are far more expensive than plastic ones, you can still negotiate the price with our sales representative, by sending us a direct message at [email protected]

You can also get a free quote. All you have to do is go to our website and scroll down to find the form that you need to fill out.

1.4 What are the material options in manufacturing a metal luggage tag?

Gold Metal Luggage Tags
Figure 2. Gold Metal Luggage Tags

We offer different kinds of materials including aluminum, stainless steel, and many more. Although the most famous material to use is aluminum. Aluminum is known for its durability, aesthetic, and is also considered the most lightweight out of all kinds of material. Using aluminum for your tags will not affect the weight of your luggage while keeping it noticeable because of its bright color.

1.5 How to take advantage of metal luggage tags?

The ability of metal luggage tags to be customized makes it ideal for different purposes including: 

  • Travels – Whether you travel frequently or not luggage tags are essential to avoid misplacement or theft. 
  • Marketing – Many companies benefit utmost from using metal luggage tags as one of their branding strategies. They make use of these tags’ ability to be customized in color, shapes, sizes, and design to include their company logo, company name, and contact information.  
  • Souvenirs – Metal luggage tags can also be a wonderful way to remember a country you took a vacation in or a company that you worked for in the past.

During travels you can get the maximum edge to your metal luggage tags by following these tips:

  1. Your tags should indicate straightforward information
  2. It should be waterproof so that the details on the tag doesn’t smudge
  3. Use the same metal tags to all your bags so they can be identified easily 
  4. Use a colorful set of tags that eye-catchy instead of black or brown

1.6 How do you laser engrave your luggage tags?

We used laser engraving on luggage tags that require intricate details. This labeling method provides fast results while avoiding predetermined human error. 

This is an actual video clip of how we do laser engraving:

You don’t need to worry about your designs not being properly made as we offer laser engraving for your 100% satisfaction guarantee. You can tell us more about your customized designs by clicking here and we can start with the manufacturing process.

1.7 How do I use a customized aluminum luggage tag?

You can use different luggage tag designs with different functions, just let us know your product specification so we can start with manufacturing your ideal metal luggage tag here.

1.8 What is the important information to be included on a luggage tag?

  1. Name -Though it is tempting to not put your name on your luggage tag for privacy reasons, in any case, that it would be lost, the airline could easily identify the owner.
  2. Email Address – Understandably, that you are not comfortable in including your physical address on your tag that is why you can use your email address instead.
  3. Phone Number – Airlines can easily contact you through your phone number. Phone numbers are essential to include on your luggage tag in case your luggage got lost the airlines can contact you immediately.

1.9 What information should you avoid including on your luggage tag?

Information on Metal Luggage Tag
Figure 3. Information on Metal Luggage Tag
  1. Physical Address – According to studies if you include your physical address to your tag you are more likely to be targeted for robbery while you are away.
  • Social Security Number – This information is very crucial since it can track your earning history, benefit entitlement, and benefit levels.

1.10 Should I switch to metal luggage tags after using plastic tags for many years?

After using a plastic luggage tag for many years for sure the color or the label on it has faded. For someone that frequently travels, investing in a metal luggage tag is essential. Luggage tags that are made out of metal ensure durability and aesthetics that could last for decades.

If you are interested in replacing your old plastic tags with a new and stylish metal luggage tag you can start by visiting our website and filling out the form below.

1.11 Can metal luggage tags be colorful as plastic tags would?

Yes! We offer full customization of metal luggage tags from different colors to designs. We can make luggage tags that would perfectly fit your personality or the brand of your company. Simply send us your desired color and design here so we can start with the manufacturing process.

1.12 How to choose the best luggage tag?

  • Pick your desired feature – Luggage tags are not designed equally. Some tags contain only your personal information while others have extra features like a mini wallet, card inserts, and many more. 
  • Choose the material to be used – Several luggage materials can be used including plastic, leather, paper, and metal. We suggest using metal in particular especially when you do a lot of travels because of its durability and aesthetic.
  • Select your design – Choosing the design of your luggage tag is also important, it should be unique and visible. A personal touch to your tag would help locate your luggage greatly in case of loss or theft.

You can visit our website to see our sample luggage tags that are made out of high-quality materials that are durable and long-lasting.

1.13 What are the differences between using aluminum luggage tags and stainless steel luggage tags?

Metal Luggage Tag Differences
Figure 4. Metal Luggage Tag Differences

Stainless Steel

Aluminum

Polished Finish

Polished or Matte Finish

Durable

Durable

Cost-Efficient

Cost-Efficient

Customizable

Customizable

Dense

Lightweight

Whichever material you prefer to use is good for as long as it would fit your needs. As listed above both of the materials are fully customizable so you can add your info, logo, or a specific design of your choice. If you prefer to have your design to be made by our team, you can do so by contacting our online support team.

1.14 What are your options for imprinting designs on metal luggage tags?

Laser Engraving – A laser serves as a chisel to cut off some surface layer of the material to engrave the desired label or graphic.

Stamping – Stamping or pressing requires the use of a flat metal surface to impress the design or label.

1.15 What are the pros of having personalized metal luggage tags?

  1. Easily find your bag – There will always be people who have the same bag taste as you have so it’s not a coincidence that you will find the same bag as others. That is why it is important to have a unique and personalized tag so you can find your bag easily. 
  2. Make your tag unique – You can make your tag unique by adding personalized features that you think may help you in locating your bag just in case that it may be misdirected to a different flight.
  3. Avoid loss of theft – Studies show that luggage that has no identification is more likely to be stolen because robbers don’t want to be tracked. For as long as you pick a unique and easy-to-see luggage tag it will be hard for someone to steal or someone to unknowingly take your bag.

1.16 Why do people choose aluminum luggage tags more than a luggage tag made out of brass?

Although brass has this distinct look it can be heavier than aluminum, thus adding more weight to your luggage.

1.17 Why should I choose metal luggage tags over leather tags?

Leather tags are a more upgraded version for plastic ones, but compared to metal tags these two materials are less durable. One of the major disadvantages of a leather tag is that it can be easily stolen in comparison to metal luggage tags that have wire loops for attachment.

1.18 Where should I position my metal luggage tag for it to be effective?

Positioning Metal Luggage Tag
Figure 5. Positioning Metal Luggage Tag

Luggage tags should be placed where it is noticeable. It should be outside your bag where your full name and contact information should be present and on the inside of the bag as a duplicate.

1.19 Do I need a metal luggage tag for my hand luggage?

Airlines have different policies on this situation, so it depends on which airlines you are flying in. While some others allow hand luggage tags it is best to use durable and customizable tags like luggage tags made out of metal.

1.20 Is a metal luggage tag safe to use?

Yes, it is! Metal tags are very convenient and easy to use, the same as you would use a plastic tag. Metal tags are safe to use for adult and children’s luggage. Just make sure there are no sharp edges to avoid accidental cuts. You can inform our customer service team regarding your demands and customization needs.

2.0 Design and Customization

Designing Metal Luggage Tag
Figure 6. Designing Metal Luggage Tag

2.1 Do you offer a free sample?

We will send you a generic sample for your inspection for free, just simply send us an email so we can accommodate your sample request.

2.2 How Can I Provide Special Instructions?

We accommodate special instructions if you want your tags to be fully customized. You can message us your requirements here on this page.

2.3 I prefer to use my design, how can I submit it?

We prefer you to send us a vector graphic in .pdf, .ai, .dwg, .dxf, .cdr, and .eps format. Please submit your design here.

2.4 Are your custom layouts free of charge?

Custom Layout for Metal Luggage Tag
Figure 7. Custom Layout for Metal Luggage Tag

Yes, our custom layouts are free, you don’t need to pay for anything. For a free quotation, you can send a direct message to our email. We can provide custom layouts for customers at home and abroad.

2.5 I want to make sure that the label on my luggage tag cannot be tampered. What labeling method would you recommend?

We offer different labeling methods for luggage tags but we highly recommend using laser engraving because it cannot tamper easily while not losing the aesthetic of the product.

2.6 What is the best size to use for luggage tags?

There are no rules on what luggage tag size should be used, though luggage tags usually come in 1 ⅜ inch and 3 ½ inches of width with the length of 2 ¾ inches to 6 ¼ inches. Any luggage tag size is available, just let us know what size you prefer by clicking on this page.

2.7 Do square metal luggage tags work more effectively than a circle tag?

Yes! Though a circle tag is more unique than a square luggage tag, the label, logo, and personal graphic on the tag are more noticeable if you use a square tag which is necessary for locating your luggage. While you can still use a circle tag if you prefer, we can just modify the tag to make sure everything will be easy to see. We can start the modification of your luggage tag by sending us a message on this page.

2.8 I want the design of my luggage tag to be double-sided. Is that possible?

Double Sided Metal Luggage Tag
Figure 8. Double Sided Metal Luggage Tag

Depending on your chosen labeling method, we can put designs on your luggage tags from the back too. With laser engraving, a double-sided label is feasible, while not losing the shape of the tag. You can send us your personalization needs on this page.

2.9 Is it possible to not include any information on my tag and just my preferred design?

Yes, it is! If you wish to have a metal luggage tag that only includes your preferred design, you can send it to us via email at [email protected] or send us a message here.

2.10 I frequently travel to places that are prone to hot temperatures and moisture. What kind of material should I use?

We recommend using Aluminum as your luggage tag material. This material is durable and lightweight and is ideal to use in extreme temperatures. Anodized aluminum is a preferred finish for the material to be susceptible to moisture. You can reach out to our customer service team to be assisted in manufacturing your aluminum luggage tags.

2.11 I want a nameplate that is bright and visible. What material can you offer?

We recommend using stainless steel if you want a polished tag that is easy to see. Although aluminum can be used as well since you can add color to it, thus making the luggage tag noticeable.

2.12 I prefer a professional-looking luggage tag. What material should I choose?

You can choose whatever material you prefer. For as long as it could meet your basic needs we then we can make a design and finish that would fit perfectly with your brand. You may contact our support team and let us know about your specifications so we can work together in manufacturing your durable luggage tag.

2.13 What are the different luggage tag finishes can you offer?

Listed above are the most common finishes that we offer but if you have a special finish in mind you can contact our online support team here

2.14 Can I choose a customized font in labeling my luggage tag?

Customized Metal Luggage Tag
Figure 9. Customized Metal Luggage Tag

Yes! We encourage our customers to fully customize their tags including the size, color, shape, and font of the labels. You can send your font under a vector graphic in .pdf, .ai, .dwg, .dxf, .cdr, and .eps format here.

2.15 I want a luggage tag that will not affect the weight of my suitcase. What material should I choose?

Since you will be using these tags for travels these need to be as lightweight as possible that is why we recommend using aluminum as the base material. 

2.16 Can pictures be printed on metal luggage tags?

Yes! We cater to your every customization needs. Our facility offers the most advanced technology that makes imprinting pictures to your metal tags feasible. You can also visit our website to know more about our offered services and high-quality products.

2.17 I want my company logo to be printed on my luggage tag. Is that possible?

Yes! There are several imprinting processes to choose from if you want your logo to be imprinted on your luggage tag including, screen printing, and laser engraving.

Screen printing – Ink that is specially made for metal printing is needed to be pressed on through a partially masked fabric to print the design on the metal surface.

Laser engraving – This method requires less manpower since a machine with a laser is the only thing that is required in this labeling process. The surface layer is removed to form the desired graphic by using a laser beam.

You can check other labeling methods here on our website.

2.18 Can the label on my metal luggage be colored?

Yes! A colored label is possible. We offer a different labeling process that can achieve your desired look to make your luggage tag unique and noticeable. For inquiries on how to achieve a colorful label on your metal luggage tag, please contact the support team.

2.19 I prefer to have a unique luggage tag. What shapes can you produce?

Any shapes are available for as long as your information or personal graphic can be added for your tags to be easily recognized.

2.20 Securing a luggage tag is essential for me, what are your attachment options?

We have different attachment options including stainless steel wire hoops and keyring attachments. Depending on your preference we can provide you with the best metal attachment that would give security to your metal luggage tag. By visiting our website and clicking here you can tell us more about your required attachment for your metal luggage tags.

3.0 Order and Payments

Ordering Metal Luggage Tag
Figure 10. Ordering Metal Luggage Tag

3.1 I am ready to place my order. How can I do this?

You can place your order by going to our website by scrolling down. A form is located below our website where you can fill out the information needed. If you prefer to give us a call, please do so at +86 185 6560 2031 or send us a direct email on this page.

3.2 How much does metal luggage cost?

The cost of a piece of metal luggage depends on the agreement we make with our clients but the standard price is $0.45 – $1.85. The costing will be determined after we confirm the size, design, and volume of your orders, then we will provide you with the most cost-effective quotation that includes the material used, labeling process, product details, and packing. Negotiation is always possible.

3.3 What is the order procedure?

How to Order Metal Luggage Tag
Figure 11. How to Order Metal Luggage Tag
  • o   Get in touch with us with the contact  from the website
  • o   Conversation for process, price, quantity, etc.
  • o   Design making and revising
  • o   Make jpg proof and approve
  • o   Make the payment or deposit
  • o   Start production
  • o   Production feedback
  • o   Shipping feedback
  • o   Make the rest of the payment
  • o   Tracking of shipment until the products are received

3.4 What information do I need to provide for an order?

On the order form located on the website under “how to order” fill in your username, email address, and upload the file you wish to have produced and any other additional information regarding your product. We have our onsite graphic designers to help you with your desired layout if you don’t have a finished design.

3.5 What are your prices on custom metal nameplates?

We can determine the price of your custom nameplates depending on the size, quantity, and product details. Cost-effective you can send us an email and request a free quote now.

3.6 What payment method do you accept?

We accept payment through visa, master card, T/T, online transfer, apple pay, and western union.

3.7 What are my payment options?

The payment options we provide are cash, checks, debit cards, credit cards, mobile payment, and electronic bank transfers.

3.8 Who are your partner distributors?

We partnered with DHL or FedEx, UPS, or TNT on our shipments. You can contact our sales representative at [email protected] if you have a UPS account that you would like to use. If you have other shipment requests kindly call us at +86-185-6560-2031 to see if it’s possible.

3.9 Can new clients avail of discounts and promos?

Discounts and promos for Metal Luggage Tag
Figure 12. Discounts and promos for Metal Luggage Tag

Absolutely! After confirming your design and product specification you can negotiate the price and we will provide you with the most cost-effective quotation.

3.10 What is your minimum order?

We recommend you to order at a minimum of 100 pcs to ensure the quality of products at a wholesale price.

3.11 Do you charge for custom layouts or designs?

Custom layouts are free of charge. We have our in-house graphic designers that will work with your desired layout until you are satisfied. Kindly email us with your concerns and requests and we are more than happy to accommodate.

3.12 Can I receive an invoice after I place an order?

After we confirm the size and the design of your product request we will provide the most economical quotation based on the agreement.

3.13 Do you have customer service that I can reach?

Yes! We have online support that’s available 24/7. You can reach them here or email us directly at:

Emails

We respond within 12 hours

4.0 Shipping and Delivery

Figure 13. Shipping Metal Luggage Tag

4.1 What is the shipping process?

We have several couriers to deliver our products worldwide including DHL or FedEx, UPS, or TNT, and freight is paid by the customer in advance. If a customer has a FedEx account that they prefer to use they can send us the information through our sales representative at  [email protected].

4.2 What are your shipping options?

We ship through DHL or FedEx, UPS, or TNT. You can also contact our sales representative [email protected] if you have a UPS account that you would like to use. If you have other shipment requests kindly call us at +86-185-6560-2031 to see if it’s possible.

4.3 Do you ship nationwide?

Yes. Our courier partners can get you the products to wherever you are.

4.4 How soon can I get the items after I place an order?

Every product is made to order, the standard delivery time is two to three weeks upon placing the order. Please note that complicated designs and the volume of your order can also affect the production time.

4.5 How much does shipping cost?

Cost of Metal Luggage Tag
Figure 14. Cost of Metal Luggage Tag

This varies with the size and amount of products being shipped.

The larger the number of products being shipped to you will mean that there will be a slightly higher cost involved to get the products to you.

4.6 What are your shipping rates?

Samples and prototypes cost around $30-$35

100 pcs cost around $60-$70

500 pcs cost around $90-$120

It also varies to different sizes, weights, and destinations of your order. For a free quote, you can request it here.

4.7 Is free shipping possible?

As per our policy, the freight charges are covered by you in advance or through your courier account number.

4.8 How long does delivery take after shipping?

Usually, the delivery takes 7 – 10 business days to reach you.

4.9 Can my order be shipped in less than 7 days?

Unfortunately, our turnaround time for shipment is 7-10 days, a replacement, but you can contact us directly at +86 185 6560 2031.

4.10 During weekends and holidays are you able to ship my items?

Unfortunately, our courier partners are only able to deliver your orders Mondays-Fridays, also holidays are not counted.

4.11 What are the options for receiving a package when I’m not available?

If you are not available when the package arrives you will be able to choose the most convenient option for your product to be delivered to.

4.12 Why was my order partially shipped via sea?

When you order your items in multiple shipments you are likely to encounter a partial shipment.

4.13 How do I calculate international shipping?

We recommend for you send your inquiries here or call us or email us directly at

Sales: [email protected]

Tel Phone: +86-185-6560-2031

Landline: +86-755-2308-9667

We respond within 12 hours

4.14 I think the tracking number I receive is not working, what can I do to resolve this?

Tracking numbers need to be recognized and registered first by the shipping courier and it usually takes up to about 24-hours. Usually tracking numbers don’t work because the courier has yet to pick up the item or has yet to scan it.

4.15 Can I change my delivery address or billing address after the order was placed or shipped?

We understand that there might be some mistakes in placing your order but once it is confirmed the billing address cannot be changed.

4.16 What are your partner distributors on shipment?

We deliver products by using DHL or FedEx, UPS, or TNT only. If you have any special request on the shipment of your items please contact us and see if it’s possible.

4.17 My order is delayed, how can I get it sooner?

In case of delayed delivery, kindly contact us at:  

Tel Phone: +86-185-6560-2031 / Landline: +86-755-2308-9667

Or send your inquiries or concerns here. We respond within 12 hours

4.18 The status of my order was already delivered but I have not received my package. Can you help me with this?

If the tracking information shows as delivered and the package has yet to arrive within 24-48 hours, immediately reach out to us here and we will help you to locate the package.

4.19 Is bulk shipping on a single ship address available?

Yes. Please contact our support on this page to assist you further with this information.

4.20 Is there any minimum order to avail of the free shipping?

Yes! Free shipping is available. Please contact our support team here so we can discuss with you the qualifications to avail free shipping.

5.0 Returns and Replacement

5.1 What is your policy on returning an item?

If you are not satisfied with the quality of the product after 30 days, you may reach out to our online support team and we will help you investigate and resolve your claim, we can also reimburse your payment if needed.

5.2 I placed an order incorrectly, can I still replace it?

Wrong order for Metal Luggage Tag
Figure 15. Wrong order for Metal Luggage Tag

If you receive a wrong, defective or damaged product you can contact our support and request for a replacement for this. You are liable for the replacement of products sold by Foismetal only.

5.3 I want to return the product, is the address on the label valid for return?

Yes. The address on the label is our factory address.

 Make sure however to contact support or your salesperson to ensure that the company knows that you are returning the product.

5.4 Do I need to use your packaging or can I use my own?

Products being shipped from our factory always have Foismetal packaging. However, you can still contact our support here to discuss this further.

5.5 I received an item by mistake, how can I return the package?

The product comes with our address which you can return the package to. Kindly contact our 24-hour online support team here, they respond within 12 hours.

5.6 Some of the products I ordered were damaged in shipment, can I still return these?

If some of the products are damaged in policy transit, the first thing you need to do is take a photo as evidence and liaise with our support for further handling.

Most courier services offer insurance services so you need not worry too much.

5.7 How can I return the extra product that I received?

Immediately contact our support or sales personnel and inform them of this.

Sales: [email protected]

Tel Phone: +86-185-6560-2031

Landline: +86-755-2308-9667

We respond within 12 hours

5.8 What documents should be included before shipping it back?

The order slip has to always be included just as a list confirmation of the products you ordered.

5.9 How to track my placement order?

Our support is always keen to communicate with the client when their order is ready and processed.

5.10 Will I be notified of my replacement product?

Yes. We have our 24/7 online support team that will contact you once your product replacement is on its way.

5.11 How to track the status of my replacement product?

To track your product replacement you can use the tracking number that our support team provided. You still have an option to send us an inquiry here if you failed to track the replacement using the tracking number.

5.12 Can I get a replacement if I’m not happy with the product?

If your order does not correspond with the quality of the sample we sent you in the order processing stage, feel free to contact us to be assisted accordingly. You can also call us directly at Tel Phone: +86-185-6560-2031 or Landline: +86-755-2308-9667.

5.13 I wanted to return a Foison Metal product, can I be informed about the turnaround time?

You can be assured that we will process your replacement within 7 business days after you report to us.

5.15 Do you have any handling fees when returning an item?

Our trade assurance covers return fees to us from you. We will contact our courier partner to facilitate this.

6.0 Cancellation and Refunds

6.1 What is your policy on refunds?

We usually need confirmed samples before mass production, once you approve, we will start mass production.

 If the mass production product differs from the samples approved by both parties we support a 100% refund. Otherwise, it will be a process dependent on the actual situation.

By any chance that the item is damaged or defective in shipping, kindly email us your order number and you will receive your refund authorization.

6.2 How do I request a refund?

Requesting refund for Metal Luggage Tag
Figure 16. Requesting refund for Metal Luggage Tag

You can contact our online customer support here and you are also free to contact us directly at +86 185 6560 2031.

6.3 I placed a refund request, can I get an update?

Contact us through our 24-hour online support team or send us a direct email here :

6.4 How much will I be refunded?

If the mass production product differs from the samples approved by both parties (the client and the company), we support a 100% refund.

6.5 What are your terms of cancellation?

We request that if you cancel your order please contact us and provide more than 24-hour notice.

6.6 I’m not satisfied with what I ordered. Is there any way to cancel?

Kindly reach out to our customer support using the information provided below to assist you with your cancellation.

Telephone numbers

  •   Tel Phone: +86-185-6560-2031
  •   Landline: +86-755-2308-9667

Emails

6.7 Can I get a notification once my order is already cancelled?

Kindly contact our 24-hour online support team here or email us directly at :

Send us a free inquiry request