Foison Metal

The Best Metal Crafts Factory in China

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The Most Cost-Effective and High-Quality Metal Tags for Labeling in China

Foison Metal Believes in Providing High-Quality Metal Tags for Labeling that Can Make a Huge Impact on Your Business and Personal Life.

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Happy Customers

Foison Metal Supplies the Most Diverse Metal Products Suitable for Your Business Needs

Here at Foison Metal, we pride ourselves on manufacturing the most durable and functional metal tags for labeling in China that are uniquely printed depending on your needs. Durable materials such as aluminum, stainless steel, and brass are used to ensure the product’s durability.

We offer additional coatings and unique finishes depending on the type of material and the environment. We guarantee that materials to be used such as aluminum, stainless steel, and brass are highly durable and can withstand harsh environments. 

If you are still unsure of what material or design to use for your metal tags, we are available 24/7 to assist you with everything that you need.

About Our Service

Refined

Impurities and other unwanted chemicals in the material is removed during the manufacturing process to ensure that our metal tags passed the quality standards

Effective

Our metal tags are uniquely designed and ensures effectivity to the end-user producing long-term results

High-Standard

We ensure that every metal tags are made with the highest quality materials with added protective coatings to withstand harsh environments

Variety

Here at Foison Metal, we offer a wide variety of materials and designs to choose from in manufacturing your unique metal tags for labeling

Long-Lasting

We use different types of material such as anodized aluminum, stainless steel, and brass to make sure that it’s highly durable with the intended usage

Well Packaged

We make sure that each metal tags are shipped perfectly as advertised online which is why removable plastic coverings are added to protect from scratches during the shipment

Customizable

Foison Metal is a customer-based company that guarantees each metal tag is manufactured to the exact likeness of what you instruct us to do

Cost-Effective

All metal tags for labeling are made with high-quality materials that you can purchase at a reasonable cost as we understand what your company needs

Our Featured Product

Foison Metal Produce Highly Durable and Cost-Effective Metal Tags for Labeling that could Last for Decades

Metal Tags Engraved

Engraved labeling is very convenient for carving designs or data into the material. It is most commonly used when a deep impression is required.

Fixed Asset Tag

Asset tags are important to monitor and track the company's physical asset. Using metal asset tags makes this highly durable and guaranteed to last.

Metal Tags for Clothing

Many clothing companies lean towards metal tags to accentuate plain outfits. We make sure that it's corrosion-resistant to avoid damaging the cloth.

Stamped Metal Tags

The label is stamped into the material. hence, there is nothing to be scratched of which makes the labeling last longer.

Know More About Us

Foison Metal offers the best materials to use for metal tags for labeling that ensure the high-quality labeling of your machines and equipment. We make sure that labels and prints are unfeasible to change by etching, engraving, or stamping the label to the material. 

We offer 24/7 assistance to make sure that you are attended to by our hard-working team. Every concern or complaint is guaranteed to be addressed properly and promptly.

Why is Foison Metal product trusted?

Lightweight

Our products are lightweight but very durable and can be compared to heavier materials.

Durable

Our products can be formed or pressed in another shape without cleaving.

Lustrous

Our products have a shiny appearance which makes them more appealing.

Anti-Corrosion

All of our products are guaranteed to be anti-corrosion to make them last for decades.

Our Factory Audit

Our clients

Tag Application for leading brands

What our clients are saying

Foison Metal Manufactures the Most Premium Quality Metal Tags for Labeling in China

Foison Metal is the top-rated supplier of high-quality tags in China and aims to be the number one manufacturer worldwide. With our innovative machines and technology, we strive to continue providing unique and effective solutions for your product identification crisis.

The Metal Tags for Labeling Ultimate Guide
Let’s dive right in:

1.0 Product Overview

1.1 What is a Metal Tag for labeling?

Metal Tags for Labelling
Figure 1. Metal Tags for Labelling

These are labels that are used for identifying equipment, types of machinery, and valves.  

Know more about our Metal Tag for labeling here.

1.2 What types of metal do you use for labeling?

We have a variety of metal types including brass, aluminum, and stainless steel, and many more. The type of metal that would be used depends on which environment the tag will be used.

You can send us an inquiry and request a free quote here.

1.3 Which Metal Tag for labeling should you use?

  •         Brass Tags

This material has a stand-out look that is often called vintage, if you are looking for a more rustic appearance brass is the perfect option. In addition to that brass is ideally used for highly flammable areas, and is resistant to water and corrosion.

  •         Aluminum Tags

This material is perfect to use in cool environments since aluminum becomes weak and frail as the temperature rises. Aluminum is a preferred choice to prevent the loss of readability of information.

  •         Stainless Steel

This material is extremely durable and is suitable for a wide range of environments. Stainless steel is known for its striking effect and is easy to customize. 

We are confident that we can deliver whatever our client demands with the wide variety of shapes and sizes that we offer. 

If you need assistance on how to pick the right material to use for your metal tag you can reach out to our online support here.

1.4 What are the applications of Metal Tag for labeling?

If you are looking for a moldable tag that is sturdy and can withstand harsh environments then Metal Tag for labeling are for you. Metal Tag for labeling are ideal to use in warehouses, hospitals, large machinery, and identification of equipment.

1.5 Are your Metal Tag for labeling corrosion-free?

We use soft metals, or also known as red metals that are corrosion-resistant materials including brass and copper. We only use materials that are ductile and durable and can guarantee free from corrosion throughout the lifespan of the product.

1.6 Are Metal Tag for labeling Ideal to Use Outdoors?

Materials that are ideal to use outdoors are those that are durable like brass and copper. When brass and copper oxidize, they become immune to outside elements. Once these metals oxidize it gives them these natural vintage effects.

1.7 How do Metal Tag for labeling benefit my labeling needs?

  •         Metal Tag for labeling are durable enough that they can withstand harsh weather and extreme temperature which makes the material last for decades.
  •         Metal Tag for labeling come in a variety of material options like stainless steel, aluminum and brass, and many more.
  •         Tags can be printed, engraved, or embossed depending on your needs
  •         Metal Tag for labeling can be drilled into holes so that it can be mounted, it can also be chained to the machine and other equipment.
  •         Metal Tag for labeling require minimal maintenance

1.8 How should I decide whether I should go with plastic or Metal Tag for labeling?

You must calculate your requirements based on the following factors:

  •         Exposure of the Tag

Think of whether the tags will be exposed to harsh conditions. If that is the case, consider using more durable Metal Tag for labeling instead of plastic.

  •         Affordability

Metal Tag for labeling are expensive compared to tags that are made of plastics but these tags don’t last long in comparison to metal tags. By using plastic tags you will end up buying more than you should, making it more expensive in the long run.

  •         Printing or Engraving

Consider whether you want the data or design to be printed or engraved. If it requires some special labeling like etching or engraving, Metal Tag for labeling are the way to go. However, if it’s just simple digital printing or screen printing you may go with plastic tags. 

1.9 Can you guarantee that your Metal Tag for labeling are high-quality?

Metal Tag Guarantee
Figure 2. Metal Tag Guarantee

We conduct several tests such as hardness test, tensile test, and many more just to ensure that every product that we make is made with high quality. This test offers accurate results to help determine the quality of the product.

 How long does Metal Tag for labeling last?

Materials that are rust and tarnish-resistant can last for decades compared to those tags that are made out of plastics or paper. 

 Should I use an anodized material for my Metal Tag for labeling?

Anodizing a metal is a process where protection to corrosive properties, chemical exposure, and the like is added. We suggest using anodized material if your tag will be faced in a harsh environment that requires extreme durability and can withstand high temperatures.

Does anodizing help to maximize the productivity of an aluminum tag?

Yes! Anodizing can help with the productivity of your material, especially with aluminum. Anodized aluminum has an extremely long life expectancy as it creates a reaction that is integrated with the underlying aluminum for incomparable adherence and bonding. 

1.10 Is all your work done in-house?

Yes, all of our works are in-house since we are made to print by a custom company.

1.11 In an industrial environment that is full of complexity, what are the important things to consider in manufacturing a metal tag?

Given that the industrial environment is extremely complex several factors need to be considered including: 

  1. Application
  2. Temperature
  3. Location
  4. Collision
  5. Electrical Performance
  6. Legibility
  7. Printing

Can you cite the advantages of using metal tags in different businesses and why they matter?

Metal tags are considered a necessity to solve businesses their identification problems. There are many advantages of using metal tags in your business, here are some of them:

  • Easily identify staff members

Name badges are important especially for large companies where remembering the names of the staff can be a challenge. This tag also helps the customers remember the name of the employee so they can pass on some information to the management on how they are treated. Name tags that are made of metal are efficient and economical since they will last longer than those that are made of paper or plastics.

  •   Helps in building brand or company recognition

Branding is an important way to increase your business reach to customers and followers. This can be your company’s logo in front of your building or on your hallway where employees and customers can see it. By using a material that is durable and can be easily noticed your company will be at a great edge compared to the others. By sending an email we can discuss how we can help boost your company’s growth. 

  •     Conversation Starter

Having a metal tag in your business helps customers recognize who they are doing business with. When an employee is wearing a tag it is easy for customers to seek help if they need any assistance. 

  •         Make a lasting impression and connection

You can make an impression with your clients by simply adding a tag or badge that is striking while keeping its durability. When choosing a design it is important to know and choose what would be the best fit for the branding of your company. If you don’t have any designs yet or don’t know how to make one you can reach out to our professional graphics designers here.

1.12 What are the businesses that benefit from using a Metal Tag for labeling?

  • Healthcare

Hospitals and health care centers have the most expensive supplies that need extra protection to maximize their lifespan. Most especially those that are date sensitive. Some of the expensive equipment is often lost or misplaced by staff. By using metal tags, tracking some lost equipment is made easy by decreasing the potential loss of time and money.

  •  Education

High-technology teaching is very prominent during these times. Students and instructors passed on some important information within their department. Record keeping can also be a challenge in this industry if some of the records are misplaced then this will force the faculty members to waste their time just to track down some missing records. Tracking some lost records or equipment is made easy and efficient if you use a Metal Tag for labeling.

  •  Government

Materials and equipment from the office up to the constructions on the road needs Metal Tag for labeling that are long-lasting mainly because it will be used every day.

  • Utility

Repair and maintenance companies will greatly benefit from using tags that are durable as many pieces of their product and machine inventory are designed to undergo harsh conditions.

  • Telecommunication

These companies use very dangerous materials, as a result, their equipment needed to be maintained well to avoid any inconveniences and would not cause a hazard. 

 

If your company is one of the few that is mentioned above, you can reach out to us by sending an email so we can discuss how we can help.

2.0 Design and Customization

Design for Metal tags
Figure 3. Design for Metal tags

2.1 Do you offer a free sample?

Yes, we do offer free sample products just simply email us and we’ll send you generic samples for your closer inspection.

2.3 How big can metal image print?

Custom sizes are available you can send us your inquiry and have your free sample product by clicking here.

2.4 How do you imprint designs on Metal Tag for labeling?

Our design imprinting involves ink pressing through a screen. We also use a stencil to keep your custom print or graphic in place.

Here’s how our designs are printed

2.5 I’m interested in your process of customizing products. How do you do it?

  • Choose a material

We team up with you to choose the most favorable material in your industry. Whether it is aluminum, stainless steel, brass, and any material that can be customized.

 

  • Choose a process

We will guide you through which labeling process is suited for your metal tag. If it’s an etching, stamping, screen printing, enamel, or anodizing.

 

  • Check sample

Samples are guaranteed to be given to make sure that the quality of the products will meet your standards.

 

Kindly contact our support team here so we can start with your custom metal tags.

2.6 What are the important things to consider when designing a Metal Tag for labeling?

What to consider in a Metal tag for Labelling
Figure 4. What to consider in a Metal tag for Labelling

There are several factors to consider in designing your Metal Tag for labeling, these are also the factors that we observe when we are designing the most simple metal tag to the most complex one.

  •         Functionality
  •         Environment
  •         Industrial Strength
  •         Branding
  •         Clarity
  •         Price

If you can’t design your nameplate layout, we have in-house graphic designers that could design your nameplate for free. Interested clients may send us an inquiry here.

2.7 Is artwork required?

Artwork or graphic layout is not required since we do have our in-house graphic designers that would help you. You can send an inquiry to our graphics designers and request a free sample.

2.8 How Do I Submit My Design?

We require you to submit your design, in vector form. We accept the designs in .pdf, .ai, .dwg, .dxf, .cdr, and .eps formats.

2.9 Can your Metal Tag for labeling cut into different shapes?

Our Metal Tag for labeling come in various shapes that can be costumed to meet your requirements.  You can check out more about our metal tags here.

2.10 How metals are formed into different shapes?

Metals like brass, aluminum, stainless steel, and many more can be converted into different forms such as circles, squares, hexagons, angular, or any complex shape.

  •         Cold Drawing

In the cold drawing process, a ductile metal rod is released through a narrow nozzle to transform the metal into a smaller cross-sectional area developing an improvement in metal stability.

Here’s how the cold drawing works

  •         Hot Rolling

This process where the metal is formed by pressed rolling at high temperature—over 1,700˚F. The hot rolling process makes the steel easy to form and to work with.

Here’s how the hot rolling works

  • Cold Rolling

This process of steel forming is essentially the same as the hot rolling process. The steel needs to be hot rolled first and once it has cooled down, it will be re-rolled at room temperature to reach the exact shape or form.

Here’s how the cold rolling works.

2.11 What colors are available?

We can mix colors depending on your customization requirement, from standard colors to Pantone and federal standards. You can send your inquiries and requests here.

2.12 Can you print variable data?

We can print different variable data including sequential numbers, barcodes, QR codes

2.13 Is back-to-back print possible?

We have a wide range of metal tags selection including those that can be printed at the back. 

2.14 Do you produce premium professional Metal Tag for labeling?

Yes! We manufacture stainless steel tags that are laser etched to provide a professional-looking tag that is tough and durable in extreme temperatures and harsh environments.

2.15 What is your process for labeling?

Our custom metal tags use a variety of processes for labeling. Including stamped, etched, engraved, and many more. You can find more solutions to your labeling needs here.

2.16 How to know what labeling process you should use on Metal Tags?

Metal Tag Labelling process
Figure 5. Metal Tag Labelling proces
  •         Embossing

Features raised characters that are pushed up from the back of the material. Embossed nameplates offer exceptional legibility even when covered in paint or dust.

This is how the embossed process is done

  •         Stamping

This labeling process requires placing a flat sheet of metal in a coil or blank form to a stamping press. Hence this process is also called pressing, where the label remains readable even when faced with harsh conditions.

This is how the stamping process is done

  •         Etching

A strong acid is used in this labeling process to cut some unprotected parts of the metal surface to create a custom design or label. 

 

This is how the etching process is done

  •         Engraving

Compared to etching that uses strong acid in this process, engraving used a special machine to carve up information into the material. This allows total customization since every character is cut individually.

This is how the engraving process is done

Learn more about our high-quality metal tags by visiting our website and request a free quote here.

2.17 Can embossed labels help in upgrading the look of an overlay?

Depending on the design of an overlay, embossing can make an incredible upgrade to the look of your metal tags. 

2.18 Can you cite the difference between etching and screen printing?

Etching involves using strong acids to cut some metal parts and permanently imprint the design. It is ideal to use in indoor or outdoor applications where it can be exposed to harsh weather, extreme temperature, and different chemicals. Since it’s permanently cut it is likely to last longer than screen printing where the ink/paint is just added into the material to create the design.

2.19 What is the difference between laser etching and stamping?

The process of laser etching is completely different from stamping. Laser etching removes an unprotected portion of the metal by melting, this process can be done on bare, anodized, or plated metals. 

While stamping, on the other hand, use a method called pressing to modify the material into a certain shape or design. Both labeling processes are equally long-lasting, you can email us to see what process is best for your needs.

2.20 Do You Provide Free Custom Layouts?

Yes, simply email us and tell us your requirements. We can provide custom layouts for customers at home and abroad.

2.21 How Big And Thick Are The Tags?

The standard thickness of a metal tag is 0.3 mm, 0.6 mm, and 3.0mm, however, you still have an option to customize the thickness as well as the size depending on your requirements. You can usually find square tags in 15.7” x 15.7” with thickness varying from 0.3mm to 3.0 mm. 

Common sizes for rectangular tags include 20mm x 40mm and 30mm x 60mm with thickness between 0.3mm and 3.0mm. Though square tags are the most common we can also produce circle tags or any shapes you prefer to use. Please email us your specifications so we can talk about them.

2.22 What’s The Biggest Label You Can Make?

Size of Metal Tag Label
Figure 6. Size of Metal Tag Label

We offer full customization on your metal tags including the shape, color, and size of the label. We make sure that these tags would serve their purpose while matching your brand identity. Whatever size of the label you have in mind just email us and we are more than happy to accommodate.

2.23 Do you have a standard size on the imprinting of the data matrix?

We can place a data matrix in any size that you prefer but the bigger the tag the more the data matrix will be shown.

2.24 I want to test and see if your Metal Tag for labeling are good, is it possible to request a sample?

We want our clients to experience our quality products to test if they will pass their standards. You will get our standard sample product for free as long as it does not need to be stamped, print or die-cut. Please take note that it usually takes about 5-7 days to prepare your sample.

3.0 Order and Payments

Ordering Metal Tags
Figure 7. Ordering Metal Tags

3.1 I am ready to place my order. How can I do this?

You can place your order by going to our website by scrolling down you can see a form where you can fill out the information needed. If you prefer to give us a call, please do so at +86 185 6560 2031 or send us a direct email on this page

3.2 How much does a Metal Tag for labeling cost?

The cost of a Metal Tag for labeling depends on the agreement we make with our clients but the standard price is $0.45 – $1.85. The costing will be determined after we confirm the size, design, and volume of your orders, then we will provide you with the most cost-effective quotation that includes the material used, labeling process, product details, and packing. Negotiation is always possible.

3.3 What is the order procedure?

  • o   Get in touch with us with the contact  from the website
  • o   Conversation for process, price, quantity, etc.
  • o   Design making and revising
  • o   Make jpg proof and approve
  • o   Make the payment or deposit
  • o   Start production
  • o   Production feedback
  • o   Shipping feedback
  • o   Make the rest of the payment
  • o   Tracking of shipment until the products are received  

3.4 What information do I need to provide for an order?

On the order form located on the website under “how to order” fill in your username, email address, and upload the file you wish to have produced and any other additional information regarding your product. We have our on-site graphic designers to help you with your desired layout if you don’t have a finished design.

3.5 What are your prices on Metal Tag for labeling?

Prices may vary depending on the size and material used on the tag. You can send us an email and request a free quote now.

3.6 What payment method do you accept?

We accept payment through visa, master card, T/T, online transfer, apple pay, and western union.

3.7 What are my payment options?

The payment options we provide are cash, checks, debit cards, credit cards, mobile payment, and electronic bank transfers.

3.8 Who are your partner distributors?

We partnered with DHL or FedEx, UPS, or TNT on our shipments. You can contact our sales representative at [email protected] if you have a UPS account that you would like to use. If you have other shipment requests kindly call us at +86-185-6560-2031 to see if it’s possible. 

3.9 What is your minimum order?

Minimum Order for Metal Tags
Figure 8. Minimum Order for Metal Tags

We recommend you to order at a minimum of 100 pcs to ensure the quality of products at a wholesale price. 

3.10 Do you charge for custom layouts or designs?

Custom layouts are free of charge. We have our in-house graphic designers that will work with your desired layout until you are satisfied. Kindly email us with your concerns and requests and we are more than happy to accommodate.

3.11 Can I receive an invoice after I place an order?

After we confirm the size and the design of your product request we will provide the most economical quotation based on the agreement.

3.12 How can I contact customer service?

You can contact our 24-hour online support here or email us directly at 

Emails

We respond within 12 hours

4.0 Shipping and Delivery

Shipping and Delivery
Figure 9. Shipping and Delivery

4.1 What is the shipping process?

We have several couriers to deliver our products worldwide including DHL or FedEx, UPS, or TNT, and freight is paid by the customer in advance. If a customer has a FedEx account that they prefer to use they can send us the information through our sales representative at  [email protected].

4.2 What are your shipping options?

We ship through DHL or FedEx, UPS, or TNT. You can also contact our sales representative [email protected] if you have a UPS account that you would like to use. If you have other shipment requests kindly call us at +86-185-6560-2031 to see if it’s possible.

4.3 Do you ship nationwide?

Yes. Our courier partners can get you the products to wherever you are.

4.4 How soon can I get the items after I placed an order?

Every product is made to order, the standard delivery time is two to three weeks upon placing the order. Please note that complicated designs and the volume of your order can also affect the production time. 

4.5 How much does shipping cost?

This varies with the size and amount of products being shipped.

The larger the number of products being shipped to you will mean that there will be a slightly higher cost involved to get the products to you.

4.6 What are your shipping rates?

Samples and prototypes cost around $30-$35

100 pcs cost around $60-$70

500 pcs cost around $90-$120

It also varies to different sizes, weights, and destinations of your order. For a free quote, you can request it here.

4.7 Is free shipping possible?

As per our policy, the freight charges are covered by you in advance or through your courier account number.

4.8 How long does delivery take after shipping?

Usually, the delivery takes 7 – 10 business days to reach you.

4.9 Can my order be shipped in less than 7 days?

Unfortunately, our turnaround time for shipment is 7-10 days, a replacement, but you can contact us directly at +86 185 6560 2031.  

4.10 During weekends and holidays are you able to ship my items?

Unfortunately, our courier partners are only able to deliver your orders Mondays-Fridays, also holidays are not counted.

4.11 What are the options for receiving a package when I’m not available?

If you are not available when the package arrives you will be able to choose the most convenient option for your product to be delivered to.

4.12 Why was my order partially shipped via sea?

When you order your items in multiple shipments you are likely to encounter a partial shipment. 

4.13 How do I calculate international shipping?

We recommend for you send your inquiries here or call us or email us directly at

Sales: [email protected]

Tel Phone: +86-185-6560-2031

Landline: +86-755-2308-9667

We respond within 12 hours

4.14 I think the tracking number I receive is not working, what can I do to resolve this?

Tracking numbers need to be recognized and registered first by the shipping courier and it usually takes up to about 24-hours. Usually tracking numbers doesn’t work because the courier has yet to pick up the item or has yet to scan it. 

4.15 Can I change my delivery address or billing address after the order was placed or shipped?

We understand that there might be some mistakes in placing your order but once it is confirmed the billing address cannot be changed.

4.16 What are your partner distributors on shipment?

We deliver products by using DHL or FedEx, UPS, or TNT only. If you have any special request on the shipment of your items please contact us and see if it’s possible.

4.17 My order is delayed, how can I resolve this?

Delayed Orders
Figure 10. Delayed Orders

In case of delayed delivery, kindly contact us at:     

Tel Phone: +86-185-6560-2031 / Landline: +86-755-2308-9667

Or send your inquiries or concerns here. We respond within 12 hours

4.18 Can you help me track my order? I did not receive the item but the status was already delivered.

If the tracking information shows as delivered and the package has yet to arrive within 24-48 hours, immediately reach out to us here and we will help you to locate the package.

4.19 Is bulk shipping on a single ship address available?

Yes. Please contact our support on this page to assist you further with this information.

4.20 Is there any minimum order to avail of the free shipping?

Yes. You can reach out to our support team here and discuss how you can avail free shipping.

5.0 Replacement and Returns

Replacement of Metal tags
Figure 11. Replacement of Metal tags

5.1 What is your policy on returning an item?

If you are not satisfied with the quality of the product after 30 days, you may reach out to our online support team and we will help you investigate and resolve your claim, we can also reimburse your payment if needed.

5.2 I placed an order incorrectly, can I still replace it?

If you receive a wrong, defective or damaged product you can contact our support and request for a replacement for this. You are liable for the replacement of products sold by Foismetal only.

5.3 I want to return the product, is the address on the label valid for return?

Yes. The address on the label is our factory address.

 Make sure however to contact support or your salesperson to ensure that the company knows that you are returning the product.

5.4 Do I need to use your packaging or can I use my own?

Products being shipped from our factory always have Foismetal packaging. However, you can still contact our support here to discuss this further.

5.5 I received an item by mistake, how can I return the package?

The product comes with our address which you can return the package to.

Kindly contact our 24-hour online support team here. We make sure to respond to all inquiries within 12 hours.

5.6 Some of the products I ordered were damaged in shipment, can I still return these?

If some of the products are damaged in transit, the first thing you need to do is take a photo as evidence and liaise with our support for further handling.

Most courier services offer insurance services so you need not worry too much.

5.7 How can I return the extra product that I received?

Return of Metal Tags
Figure 12. Return of Metal Tags

Immediately contact our support or sales personnel and inform them of this.

Sales: [email protected]

Tel Phone: +86-185-6560-2031

Landline: +86-755-2308-9667

We respond within 12 hours

5.8 What documents should be included before shipping it back?

The order slip has to always be included just as a list confirmation of the products you ordered.

5.9 How to track my placement order?

Our support is always keen to communicate to the client when their order is ready and processed.

5.10 Will I be notified of my replacement product?

Yes. We have our 24/7 online support team that will contact you once your product replacement is on its way.

5.11 How to track the status of my replacement product?

To track your product replacement you can use the tracking number that our support team provided. You still have an option to send us an inquiry here if you failed to track the replacement using the tracking number.

5.12 Can I get a replacement if I’m not happy with the product?

If your order does not correspond with the quality of the sample we sent you in the order processing stage, feel free to contact us to be assisted accordingly. You can also call us directly at Tel Phone: +86-185-6560-2031 or Landline: +86-755-2308-9667.

5.13 What is your turnaround time on replacing an item?

You can be assured that we will process your replacement within 7 business days after you report to us.

5.14 Do you have any handling fees when returning an item?

Our trade assurance covers return fees to us from you. We will contact our courier partner to facilitate this.

6.0 Cancellation and Refunds

Return of Metal Tags
Figure 13. Return of Metal Tags

6.1 What is your policy on refunds?

We usually need confirmed samples before mass production, once you approve, we will start mass production.

 If the mass production product differs from the samples approved by both parties we support a 100% refund. Otherwise, it will be a process dependent on the actual situation.

By any chance that the item is damaged or defective in shipping, kindly email us your order number and you will receive your refund authorization.

6.2 How do I request a refund?

You can contact our online customer support here and you are also free to contact us directly at +86 185 6560 2031.

6.3 I placed a refund request, can I get an update?

Contact us through our 24-hour online support team or send us a direct email here :

6.4 How much will I be refunded?

If the mass production product differs from the samples approved by both parties (the client and the company), we support a 100% refund.

6.5 What are your terms of cancellation?

We request that if you cancel your order please contact us and provide more than 24-hour notice.

6.6 I’m not satisfied with what I ordered. Is there any way to cancel?

Kindly reach out to our customer support using the information provided below to assist you with your cancellation.

Telephone numbers

  •     Tel Phone: +86-185-6560-2031
  •     Landline: +86-755-2308-9667

Emails

6.7 Can I get a notification once my order is already canceled?

Kindly contact our 24-hour online support team here or email us directly at :

Send us a free inquiry request